19 Nov 2020 |
Customer Service
| 6 min read
Retailers, Are You Ready for a Digital Christmas?
Retailers are facing an uncertain Christmas across the world, with Covid trying to dull all festive cheers. Embracing digital solutions is the best way they can survive.
09 Oct 2020 |
Customer Service
| 6 min read
5 Things To Consider When Building a Bot
Phillip Hunter, Founder of CCAI Service and one of the architects of Alexa, gives a masterclass on how to build a great bot.
17 Sep 2020 |
Customer Service
| 2 min read
This Week: Move to Messaging with Google's Business Messages
In this week's Conversation Round-up, Ido covers Google Business Messages.
02 Sep 2020 |
Customer Service
| 4 min read
This Week: A deeper look at Messenger’s Guest Mode, Facebook Shops, Instagram Checkout & more
In this week's Conversation Round-up, Ido covers Messenger Guest Mode updates.
14 Aug 2020 |
Messaging Channels
| 4 min read
Why You Should Move to Facebook Messenger
Facebook Messenger
11 Aug 2020 |
Customer Service
| 3 min read
This Week: A major update to the Facebook Chat Plugin
In this week's Conversation Round-up, Ido covers Facebooks Chat Plugin updates.
23 Jul 2020 |
Customer Service
| 6 min read
Could Messaging Replace Your Website?
The concept of website-less customer experience is perhaps a bit far off for most brands, but it could be the future.
16 Jul 2020 |
Customer Service
| 5 min read
Messaging Is Better Than Phone Calls
No one likes waiting on hold. Find out why smart brands are ditching the phone and moving to messaging.
16 Jul 2020 |
Customer Service
| 4 min read