This Week: Move to Messaging with Google's Business Messages

02 Sep 2020 | Customer Service  | 4 min read

This Week: A deeper look at Messenger’s Guest Mode, Facebook Shops, Instagram Checkout & more

In this week's Conversation Round-up, Ido covers Messenger Guest Mode updates.

14 Aug 2020 | Messaging Channels  | 4 min read

Why You Should Move to Facebook Messenger

Facebook Messenger

11 Aug 2020 | Customer Service  | 3 min read

This Week: A major update to the Facebook Chat Plugin

In this week's Conversation Round-up, Ido covers Facebooks Chat Plugin updates.

23 Jul 2020 | Customer Service  | 6 min read

Could Messaging Replace Your Website?

The concept of website-less customer experience is perhaps a bit far off for most brands, but it could be the future.

16 Jul 2020 | Customer Service  | 5 min read

Messaging Is Better Than Phone Calls

No one likes waiting on hold. Find out why smart brands are ditching the phone and moving to messaging.

16 Jul 2020 | Customer Service  | 4 min read

This Week: Is Facebook About to Change the Messaging Game?

This week, Ido ponders the potential of WhatsApp and Messenger coming together via cross-functionality.

13 Jul 2020 | Customer Service  | 4 min read

Messaging Is Better Than Live Chat

Messaging channels are a combination of both real-time chat as well as continuous messages with notifications.

07 Jul 2020 | Customer Service  | 8 min read

Why Move to Messaging?

Move to Messaging. It’s a simple concept. But what does it mean? And why is it at the heart of everything we do?

30 Jun 2020 | Customer Service  | 15 min read

This Week: Google Adds Business Messages to Maps and Search

With Google Business Messages appearing in search results and Google Maps, business to consumer messaging is now mainstream.