Latest 11 Dec 2020 | Bots and Automation | 2 minute read Why Does Customer Acquisition Through Messaging Matter for Marketers? Our Definitive Guide to Customer Experience 2021 looks at how to provide exceptional CX across the customer lifecycle, here we dive into how messaging can be used for customer acquisition. Read Article
19 Nov 2020 | Customer Service | 6 min read Retailers, Are You Ready for a Digital Christmas? Retailers are facing an uncertain Christmas across the world, with Covid trying to dull all festive cheers. Embracing digital solutions is the best way they can survive.
09 Oct 2020 | Customer Service | 6 min read 5 Things To Consider When Building a Bot Phillip Hunter, Founder of CCAI Service and one of the architects of Alexa, gives a masterclass on how to build a great bot.
17 Sep 2020 | Customer Service | 2 min read This Week: Move to Messaging with Google's Business Messages In this week's Conversation Round-up, Ido covers Google Business Messages.
02 Sep 2020 | Customer Service | 4 min read This Week: A deeper look at Messenger’s Guest Mode, Facebook Shops, Instagram Checkout & more In this week's Conversation Round-up, Ido covers Messenger Guest Mode updates.
14 Aug 2020 | Messaging Channels | 4 min read Why You Should Move to Facebook Messenger Facebook Messenger
11 Aug 2020 | Customer Service | 3 min read This Week: A major update to the Facebook Chat Plugin In this week's Conversation Round-up, Ido covers Facebooks Chat Plugin updates.
23 Jul 2020 | Customer Service | 6 min read Could Messaging Replace Your Website? The concept of website-less customer experience is perhaps a bit far off for most brands, but it could be the future.
16 Jul 2020 | Customer Service | 5 min read Messaging Is Better Than Phone Calls No one likes waiting on hold. Find out why smart brands are ditching the phone and moving to messaging.
16 Jul 2020 | Customer Service | 4 min read This Week: Is Facebook About to Change the Messaging Game? This week, Ido ponders the potential of WhatsApp and Messenger coming together via cross-functionality.