13 Apr 2021 |
Messaging Channels
| 1 min read
5 Key Stats from Conversocial's State of CX Trends 2021
Five of the key stats from Conversocial's State of CX Trends 2021 report.
09 Apr 2021 |
Messaging Channels
| 7 min read
How to Drive Customer Acquisition Using Facebook Messenger, Instagram and WhatsApp
Private messaging channels are for more than just customer service and should be at the heart of every brand's customer acquisition strategy.
08 Apr 2021 |
Messaging Channels
| 6 min read
How to Drive Customer Acquisition Using Apple Business Chat and Google's Business Messages
Private messaging channels are for more than just customer service and should be at the heart of every brand's customer acquisition strategy.
08 Apr 2021 |
Messaging Channels
| 3 min read
This Week: Forrester Makes the Case for Asynchronous Messaging
In this week's round-up, Ido looks at Forrester's report 'Making the Case for Asynchronous Messaging' to look at what it means for the conversational CX industry.
25 Mar 2021 |
Messaging Channels
| 4 min read
This Week: Google Takes Away the Cookie Jar
In this week's Conversation Round-up, Ido looks at the power of messaging channels to innovate the retail industry and keep digital customers engaged | Conversocial
17 Mar 2021 |
Bots and Automation
| 2 min read
Brands and Bots are the Future of Conversational CX
How brands need to embrace automation quickly to capitalize on the shift in consumer habits and stay a head of the curve.
02 Mar 2021 |
Customer Service
| 7 min read
What Countries are the Biggest WhatsApp Users?
Should you provide customer support on WhatsApp? Well, it depends on where your customer are based, but with 2 billion users, it's probably a safe bet!
01 Mar 2021 |
Messaging Channels
| 3 min read
This Week: The Power Struggle Between Governments and Big Tech Companies
In this week's Conversation Round-up, Ido looks at the power of messaging channels to innovate the retail industry and keep digital customers engaged | Conversocial
06 Feb 2021 |
Messaging Channels
| 3 min read