Latest 06 Feb 2021 | Messaging Channels | 3 minute read This Week: Digital Solutions For The Changing Face of Retail and Ecommerce In this week's Conversation Round-up, Ido looks at the power of messaging channels to innovate the retail industry and keep digital customers engaged | Conversocial Read Article
28 Jan 2021 | Messaging Channels | 3 min read Why Messaging is a More Efficient and Cost-Effective SMS Alternative Using SMS and private messaging channels in conjunction can provide amazing customer experience that is more efficient and cost-effective.
27 Jan 2021 | Customer Service | 5 min read How Conversocial's ROI Calculator Works Find out how much Conversocial's platform can save your operation and the ROI you can on your spending by becoming a partner.
11 Dec 2020 | Bots and Automation | 2 min read Why Does Customer Acquisition Through Messaging Matter for Marketers? Our Definitive Guide to Customer Experience 2021 looks at how to provide exceptional CX across the customer lifecycle, here we dive into how messaging can be used for customer acquisition.
19 Nov 2020 | Customer Service | 6 min read Retailers, Are You Ready for a Digital Christmas? Retailers are facing an uncertain Christmas across the world, with Covid trying to dull all festive cheers. Embracing digital solutions is the best way they can survive.
09 Oct 2020 | Customer Service | 6 min read 5 Things To Consider When Building a Bot Phillip Hunter, Founder of CCAI Service and one of the architects of Alexa, gives a masterclass on how to build a great bot.
17 Sep 2020 | Customer Service | 2 min read This Week: Move to Messaging with Google's Business Messages In this week's Conversation Round-up, Ido covers Google Business Messages.
02 Sep 2020 | Customer Service | 4 min read This Week: A deeper look at Messenger’s Guest Mode, Facebook Shops, Instagram Checkout & more In this week's Conversation Round-up, Ido covers Messenger Guest Mode updates.
14 Aug 2020 | Messaging Channels | 4 min read Why You Should Move to Facebook Messenger Facebook Messenger
11 Aug 2020 | Customer Service | 3 min read This Week: A major update to the Facebook Chat Plugin In this week's Conversation Round-up, Ido covers Facebooks Chat Plugin updates.