28 Jan 2021 |
Messaging Channels
| 3 min read
Why Messaging is a More Efficient and Cost-Effective SMS Alternative
Using SMS and private messaging channels in conjunction can provide amazing customer experience that is more efficient and cost-effective.
27 Jan 2021 |
Customer Service
| 5 min read
How Conversocial's ROI Calculator Works
Find out how much Conversocial's platform can save your operation and the ROI you can on your spending by becoming a partner.
11 Dec 2020 |
Bots and Automation
| 2 min read
Why Does Customer Acquisition Through Messaging Matter for Marketers?
Our Definitive Guide to Customer Experience 2021 looks at how to provide exceptional CX across the customer lifecycle, here we dive into how messaging can be used for customer acquisition.
19 Nov 2020 |
Customer Service
| 6 min read
Retailers, Are You Ready for a Digital Christmas?
Retailers are facing an uncertain Christmas across the world, with Covid trying to dull all festive cheers. Embracing digital solutions is the best way they can survive.
09 Oct 2020 |
Customer Service
| 6 min read
5 Things To Consider When Building a Bot
Phillip Hunter, Founder of CCAI Service and one of the architects of Alexa, gives a masterclass on how to build a great bot.
17 Sep 2020 |
Customer Service
| 2 min read
This Week: Move to Messaging with Google's Business Messages
In this week's Conversation Round-up, Ido covers Google Business Messages.
02 Sep 2020 |
Customer Service
| 4 min read
This Week: A deeper look at Messenger’s Guest Mode, Facebook Shops, Instagram Checkout & more
In this week's Conversation Round-up, Ido covers Messenger Guest Mode updates.
14 Aug 2020 |
Messaging Channels
| 4 min read
Why You Should Move to Facebook Messenger
Facebook Messenger
11 Aug 2020 |
Customer Service
| 3 min read