Latest 11 Aug 2020 | Customer Service | 3 minute read This Week: A major update to the Facebook Chat Plugin In this week's Conversation Round-up, Ido covers Facebooks Chat Plugin updates. Read Article
23 Jul 2020 | Customer Service | 6 min read Could Messaging Replace Your Website? The concept of website-less customer experience is perhaps a bit far off for most brands, but it could be the future.
16 Jul 2020 | Customer Service | 5 min read Messaging Is Better Than Phone Calls No one likes waiting on hold. Find out why smart brands are ditching the phone and moving to messaging.
16 Jul 2020 | Customer Service | 4 min read This Week: Is Facebook About to Change the Messaging Game? This week, Ido ponders the potential of WhatsApp and Messenger coming together via cross-functionality.
13 Jul 2020 | Customer Service | 4 min read Messaging Is Better Than Live Chat Messaging channels are a combination of both real-time chat as well as continuous messages with notifications.
07 Jul 2020 | Customer Service | 8 min read Why Move to Messaging? Move to Messaging. It’s a simple concept. But what does it mean? And why is it at the heart of everything we do?
30 Jun 2020 | Customer Service | 15 min read This Week: Google Adds Business Messages to Maps and Search With Google Business Messages appearing in search results and Google Maps, business to consumer messaging is now mainstream.
29 Jun 2020 | Customer Service | 8 min read 5 Customer Experience Trends for 2020 and Beyond Listen to 5 of the key takeaways from our in-depth conversation with CX thought leader and keynote speaker Dan Gingiss.
25 Jun 2020 | Customer Service | 4 min read Is This the NEW ‘New Dawn’ of Customer Centricity? The global pandemic has changed just about every aspect of customer experience. Now more than ever, brands must embrace customer-centricity. Here's how.
23 Jun 2020 | Customer Service | 18 min read Give Your Team a Hand: Agent Assist & The Road to Service Automation Learn how Conversocial's "Agent Assist" is giving customer service reps a virtual assistant to help make their job a little bit easier.