27 Aug 2021 |
Customer Service
| 7 min read
15 Most Useful Chatbot Features
Bot popularity is growing but what makes them actually useful to a customer experience strategy?
03 Aug 2021 |
Messaging Channels
| 5 min read
8 Ways to Use SMS for Customer Experience
SMS is the universal platform that every mobile phone owner has access to, it's a universal channel that brands can use to create amazing conversational customer experiences.
08 Jul 2021 |
Customer Service
| 10 min read
What Countries are the Biggest WhatsApp Users?
Should you provide customer support on WhatsApp? Well, it depends on where your customer are based, but with 2 billion users, it's probably a safe bet!
15 Jun 2021 |
Bots and Automation
| 11 min read
Automated but not Robotic: 5 Bot Building Tips to Increase Efficiency and Customer Happiness
Conversocial CEO Ido speaks at the Virtual Customer Experience Conference discussing the 5 tips to build a bot that will boost your brand's CX
03 Jun 2021 |
Messaging Channels
| 2 min read
Introducing: The Conversocial CX Playbook for Private Messaging Channels
Conversocial's CX Playbook offers real-world use cases brands can introduce that will engage consumers on private messaging channels across the customer lifecycle.
26 May 2021 |
Customer Service
| 2 min read
This Week: A new era of Customer Acquisition as Big Tech Goes Big on Privacy
In this week's Conversation Round-up, Ido looks at Android's new privacy measures and how they will affect the world of customer acquisiton
11 May 2021 |
Bots and Automation
| 4 min read
How You Can Boost Your Customer Experience Using WhatsApp Business
WhatsApp is the world's most-used messaging app, and it's not just for personal chats. It's a highly effective channel for boosting any brand's CX
04 May 2021 |
Bots and Automation
| 4 min read
3 Ways Brands Can Use Agent Assist to Create Seamless CX
Agent Assist allows brands to create a two-way handover between agents and automated bots to create seamless CX when customers get in touch.
29 Apr 2021 |
Messaging Channels
| 4 min read