Latest 30 Apr 2020 | Customer Service | 4 minute read Why Traditional CX Channels Feel Like Groundhog Day There's nothing worse than having to repeat yourself every time you speak to customer support. Ido takes a look at how traditional channels are failing customers and why messaging provides the solution. Read Article
22 Apr 2020 | Customer Service | 15 min read Introducing: The Conversational Customer Experience Platform The all-new Conversational Customer Experience Platform by Conversocial brings together key capabilities into a single suite that enables brands to engage throughout the customer journey via ...
22 Apr 2020 | Customer Service | 6 min read Conversocial Launches New All-In-One Messaging Suite Combining AI, Bot and Human-Agent Engagement We are launching our new platform offering - the all-in-one suite for agents, automation, customer notifications and analytics, with unlimited seats.
22 Apr 2020 | Customer Service | 9 min read Why Unlimited Seats is the Ultimate Contact Center Superpower Here's the story of how and why we changed our pricing model to a volume-based approach with unlimited seats.
20 Apr 2020 | Customer Service | 9 min read Automated Customer Experience - The Key to Handling COVID-19 Volume Spikes COVID-19 has prompted companies to change how they communicate with customers. We look at the industries adapting to the new normal by moving to messaging.
16 Apr 2020 | Customer Service | 5 min read Join Google’s Cathy Pearl for a Discussion on Compassionate Conversational Experience We are delighted to have Google's Cathy Pearl joining us for a discussion around Compassionate Conversational Experience. We hope you can join us!
15 Apr 2020 | Customer Service | 4 min read Redefining 'Omnichannel': Why We Are Focused on Messaging Emerging as a “Challenger” in the 'Forrester Research 'New Wave for DIgital-First Customer Service Solutions' report validates Comversocial's intense focus on private messaging is an omnichannel ...
09 Apr 2020 | Customer Service | 4 min read What Will Messaging Apps Look Like in the 2020s? WeChat is ubiquitous in China due to its range of mini-apps for everything from renting a bike to paying for your groceries. Is an all-in-one messaging app the future for Western platforms?
26 Mar 2020 | Customer Service | 5 min read This Week: Our Internal COVID-19 March Update This week, I'm sharing a note we sent to the Conversocial team about COVID-19 and what we're doing across the company.
25 Mar 2020 | Customer Service | 7 min read How to Solve Contact Center Volume Spikes with Data and Analytics Due to COVID-19, brands are receiving inbound messages in unprecedented volumes. Here's how we used data and analytics to solve their customer experience issues.