07 Jul 2020 |
Customer Service
| 8 min read
Why Move to Messaging?
Move to Messaging. It’s a simple concept. But what does it mean? And why is it at the heart of everything we do?
30 Jun 2020 |
Customer Service
| 15 min read
This Week: Google Adds Business Messages to Maps and Search
With Google Business Messages appearing in search results and Google Maps, business to consumer messaging is now mainstream.
29 Jun 2020 |
Customer Service
| 9 min read
5 Customer Experience Trends for 2020 and Beyond
Listen to 5 of the key takeaways from our in-depth conversation with CX thought leader and keynote speaker Dan Gingiss.
25 Jun 2020 |
Customer Service
| 4 min read
Is This the NEW ‘New Dawn’ of Customer Centricity?
The global pandemic has changed just about every aspect of customer experience. Now more than ever, brands must embrace customer-centricity. Here's how.
23 Jun 2020 |
Customer Service
| 6 min read
Give Your Team a Hand: Agent Assist & The Road to Service Automation
Learn how Conversocial's "Agent Assist" is giving customer service reps a virtual assistant to help make their job a little bit easier.
16 Jun 2020 |
Customer Service
| 7 min read
4 Things We Learnt About Customer Experience From the Former CDO of Starbucks
Learn about customer experience from Adam Brotman. The visionary who led the digital transformation of one of the world's largest companies, Starbucks.
15 Jun 2020 |
Customer Service
| 4 min read
This Week: Is This Chatbot the Future of Retail CX?
In this week's Conversation Round-up, Ido takes a look a the lasting effect of COVID-19 on contact centers and some of Facebook's big industry moves
11 Jun 2020 |
Customer Service
| 4 min read
Move to Messaging Data: See Why Customers Prefer Messaging Channels
We’ve handled an increase of over 100% in private messaging channel volume in Q1 2020. It’s clear, customers have moved to messaging.
28 May 2020 |
Customer Service
| 8 min read