05 May 2020 |
Customer Service
| 6 min read
This Week: The Lasting Effect of COVID-19 on Digital Customer Experience
In this week's Conversation Round-up, Ido takes a look a the lasting effect of COVID-19 on digital cx and Facebook's largest acquisition since WhatsApp.
30 Apr 2020 |
Customer Service
| 4 min read
Why Traditional CX Channels Feel Like Groundhog Day
There's nothing worse than having to repeat yourself every time you speak to customer support. Ido takes a look at how traditional channels are failing customers and why messaging provides the ...
22 Apr 2020 |
Customer Service
| 15 min read
Introducing: The Conversational Customer Experience Platform
The all-new Conversational Customer Experience Platform by Conversocial brings together key capabilities into a single suite that enables brands to engage throughout the customer journey via ...
22 Apr 2020 |
Customer Service
| 6 min read
Conversocial Launches New All-In-One Messaging Suite Combining AI, Bot and Human-Agent Engagement
We are launching our new platform offering - the all-in-one suite for agents, automation, customer notifications and analytics, with unlimited seats.
22 Apr 2020 |
Customer Service
| 9 min read
Why Unlimited Seats is the Ultimate Contact Center Superpower
Here's the story of how and why we changed our pricing model to a volume-based approach with unlimited seats.
20 Apr 2020 |
Customer Service
| 9 min read
Automated Customer Experience - The Key to Handling COVID-19 Volume Spikes
COVID-19 has prompted companies to change how they communicate with customers. We look at the industries adapting to the new normal by moving to messaging.
16 Apr 2020 |
Customer Service
| 5 min read
Join Google’s Cathy Pearl for a Discussion on Compassionate Conversational Experience
We are delighted to have Google's Cathy Pearl joining us for a discussion around Compassionate Conversational Experience. We hope you can join us!
15 Apr 2020 |
Customer Service
| 4 min read
Redefining 'Omnichannel': Why We Are Focused on Messaging
Emerging as a “Challenger” in the 'Forrester Research 'New Wave for DIgital-First Customer Service Solutions' report validates Comversocial's intense focus on private messaging is an omnichannel ...
09 Apr 2020 |
Customer Service
| 4 min read