16 Jul 2020 |
Customer Service
| 4 min read
This Week: Is Facebook About to Change the Messaging Game?
This week, Ido ponders the potential of WhatsApp and Messenger coming together via cross-functionality.
13 Jul 2020 |
Customer Service
| 4 min read
Messaging Is Better Than Live Chat
Messaging channels are a combination of both real-time chat as well as continuous messages with notifications.
07 Jul 2020 |
Customer Service
| 8 min read
Why Move to Messaging?
Move to Messaging. It’s a simple concept. But what does it mean? And why is it at the heart of everything we do?
30 Jun 2020 |
Customer Service
| 15 min read
This Week: Google Adds Business Messages to Maps and Search
With Google Business Messages appearing in search results and Google Maps, business to consumer messaging is now mainstream.
29 Jun 2020 |
Customer Service
| 9 min read
5 Customer Experience Trends for 2020 and Beyond
Listen to 5 of the key takeaways from our in-depth conversation with CX thought leader and keynote speaker Dan Gingiss.
25 Jun 2020 |
Customer Service
| 4 min read
Is This the NEW ‘New Dawn’ of Customer Centricity?
The global pandemic has changed just about every aspect of customer experience. Now more than ever, brands must embrace customer-centricity. Here's how.
23 Jun 2020 |
Customer Service
| 7 min read
Give Your Team a Hand: Agent Assist & The Road to Service Automation
Learn how Conversocial's "Agent Assist" is giving customer service reps a virtual assistant to help make their job a little bit easier.
16 Jun 2020 |
Customer Service
| 7 min read
4 Things We Learnt About Customer Experience From the Former CDO of Starbucks
Learn about customer experience from Adam Brotman. The visionary who led the digital transformation of one of the world's largest companies, Starbucks.
15 Jun 2020 |
Customer Service
| 4 min read