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Latest 21 Feb 2018 | Training

When saying 'sorry' is not enough

Here are my top three practical best practices, from working with 100s of social care brands, for avoiding the word 'sorry'.
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13 Feb 2018 | Telco

How Openreach Launched their Social Care Operation in Partnership with Conversocial

How Openreach, in partnership with Conversocial, took a measured approach to social customer care, allowing them to scale at a pace which fit their operation.
07 Feb 2018 | Infographic

Infographic: Which Airlines Are Leading and Lagging in Digital Customer Service?

For the airline industry digital care is critical to the full-service experience. This infographic showcases the key findings from our Airline Benchmark Report.
02 Feb 2018 | Airline

What Does the Future of Airline Support Hold?

What can airlines do? Focus on experience. And in the future, more and more technology can help them do that.
29 Jan 2018 | Best Practices

The Top 5 Customer Service Stats and Trends For 2018

As 2018 rolls in, here are the top 5 stats and trends to keep in mind as you consider making innovative changes to your digital engagement strategy.
26 Jan 2018 | Thought Leadership

How to Build Emotional Connections For the Digital Age

The human element of digital care is still a key differentiator. Too many robotic replies can still yield the same bad sentiment as plain old slow ones.
23 Jan 2018 | Social Care

Gymshark’s Social Care Story: Building a Social Care Operation for the Digital Customer

Gymshark, one of the UK’s fastest growing e-retailers and a Conversocial partner, have quickly embraced digital care as a competitive advantage. Today, in partnership with Gymshark, we released a new ...
08 Jan 2018 | Best Practices

Time to Take Off With Your Digital Customer Care Strategy

Your travelers’ lives are digital, but is your customer care stuck in the past? Conversocial’s NEW Airline Benchmark Report is here!
15 Dec 2017 | Thought Leadership

ScotRail Add Automation Functionality on Twitter to Deliver More Efficient Social Customer Care

ScotRail is the first train operating company to implement DM Dispatcher into their digital customer care strategy for a more effortless service on Twitter.
13 Dec 2017 | Best Practices

How to Improve Your Social Care Metrics with KCS

Does your organization subscribe the knowledge centered service (KCS) methodology? If it does, it’s at a huge advantage in social care.

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