Latest 15 Jan 2019 | Customer Service

Brands New Year's Resolution: Break the CX Equation

Customer experience executives will no longer be forced to choose between great customer experience and lowest cost-to-serve. But brands will only break the CX Equation if...

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08 Jan 2019 | Customer Service

Top Customer Service Stats and Trends For 2019

Moving forwards into 2019, as customer expectations continue to climb, the success of a brand will ultimately mean navigating the complex customer-centric marketplace! But how will the customer ...

03 Jan 2019 | Bots and Automation

Should Brands Offer Home Assistant Support?

It’s no longer enough for a brand to just advertise through smart speakers – companies need to be a real-time resource for their audience through audio platforms as well.

12 Dec 2018 | Messaging Channels

Welcome to the Rise of the Bullshit Proof Consumer

With new social messaging channels opening up for business (including Whatsapp and Apple Business Chat) and the rapid development of artificial intelligence, it’s becoming easier and easier to ...

10 Dec 2018 | Customer Service

8 Non-Obvious Uses For Chatbots

Chatbots may have been over-hyped at first, but as artificial intelligence improves, their usefulness as a support tool has grown increasingly clear.

03 Dec 2018 | Customer Service

Introducing the 6th Definitive Guide to Customer Service in the Era of Social Messaging

The latest in Conversocial's series of comprehensive annual analysis of your customers' digital care expectations. Our 2019 Definitive Guide will help you prepare for the Era of Social Messaging with ...

07 Nov 2018 | Customer Service

Subscription Businesses Can Reduce Cancellations with Social Messaging

Customer care plays an incredibly essential role in minimizing cancellations for subscription boxes by keeping customers happy should they encounter any problems, and persuading them to stay if ...

05 Nov 2018 | Customer Service

What Caused 3 Major Brands to Adopt Digital Support?

We live in the digital age. Nowadays, any brand that wants to ride the wave of success has to be digitally innovative in order to meet the rising expectations of the ‘always-on’ digital, mobile ...

02 Nov 2018 | Messaging Channels

Private Messaging Bound to Eclipse Other Channels

Private messaging platforms such as WhatsApp, Messenger and WeChat are overtaking the more standard social channels and are bound to eclipse other service channels.

01 Nov 2018 | Messaging Channels

WhatsApp with the Future of Social Customer Care?

Social customer service has an 800-lb gorilla in the room that's finally ready to talk.

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