Latest 01 Jun 2018 | Best Practices

Will Messenger Customer Chat Replace Live Chat?

Over the previous six months, you may have noticed a little blue Messenger widget appearing on brands websites. From Volaris Airlines to Argos, brands are leaning into the power of Messenger Customer Chat as customer care channel.

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29 May 2018 | Messenger

Messaging is Taking Over Customer Care

Customer care was discussed multiple times during the opening keynote, with Mark Zuckerberg announcing the imminent launch of WhatsApp enterprise accounts, and David Marcus demoing Messenger Customer ...

16 May 2018 | Thought Leadership

How Will Brands Support Consumers in 2023?

Ten years ago, smartphones were in their infancy. Snapchat, Uber, and Airbnb didn’t exist and private space companies were still the purview of science fiction. Where might we be in another 10? Or ...

04 May 2018 | Messenger

The Social Messaging Advantage Pays Off for Volaris Airlines

Messaging proves to be 83% more cost effective while driving higher customer satisfaction in our latest case study with Volaris Airlines.

20 Apr 2018 | Social Care

Infographic: The State of Digital Care in the Era of Social Messaging

The future of public social customer care is private social messaging. The Conversocial State of Digital Care Infographic explores the top 5 consumer trends you need to be aware off.

17 Apr 2018 | Best Practices

Does Proactive Customer Service Give You A Competitive Advantage?

Proactive customer service might seem daunting, but it can be your competitive differentiator in a saturated market. Today’s high-value customer is engaged in, and open to, brand communication on ...

13 Apr 2018 | Best Practices

Why CMOs Must Become Chief Advocates of Social Messaging Customer Support

Forward-thinking brands are rapidly embracing and promoting Messenger for customer care; it’s where customers are, and it’s quickly becoming the preferred channel for brand inquiries. Messenger makes ...

06 Apr 2018 | Best Practices

How to Prepare For Support Spikes in the Age of Uncertainty

Corporate silence or blanket PR statements fail to satisfy expectations for digital customers. As we venture further into the age of uncertainty, here’s how you can protect yours.

04 Apr 2018 | Best Practices

5 Steps to Building the Social Messaging Support Team of the Future

Social Messaging support is a new frontier. Most people now use social media and messaging apps in their private lives. Here are 5 steps to building the digital support team of the future.

28 Mar 2018 | Customer Service

Conversocial Transforms WeChat Messaging into a Digital Customer Care Channel

Social messaging platform for digital customer service helps brands expand their customer care footprint with over 1 billion customers on WeChat.

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