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Latest 30 Oct 2018 | Customer Service

Managing Crises in the Digital Age

Digital channels demand a new approach to a crisis. Corporate silence or blanket PR statements fail to satisfy expectations for the modern customer, not to mention the time it takes for a press announcement to be made public.
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23 Oct 2018 | Customer Service

What Are Consumers Doing on Mobile Messengers?

Mobile messenger apps are undeniably hot. Nearly 80 percent of mobile users around the world have downloaded messaging apps like Facebook Messenger, WhatsApp, and WeChat, according to Adweek. But ...
03 Oct 2018 | Customer Service

The Five Keys to Confident-Sounding Support Agents

Many of your employees are disengaged, and their apathy is tangible to customers, especially in the digital era, where agents double as brand ambassadors.
20 Sep 2018 | Customer Service

Why Messaging Will Only Become More Important as a Service Channel

The industry’s largest providers – Facebook Messenger and WhatsApp – are helping to standardize messaging support, strengthen consumers’ trust in messaging as a channel, and make apps the de facto ...
18 Sep 2018 |

Should Brands Announce Using Consumer-Facing Chatbots?

How then can the customer service industry reconcile consumers’ stated preferences with chatbots’ inexorable and continued rise? How exactly should a brand announce that it’s launching a ...
12 Sep 2018 |

Conversocial Wins Digiday Technology Award for 'Best CRM Platform'​ of 2018

Conversocial is honored to be named ‘Best CRM Platform’ winner in the 2018 Digiday Technology Awards. The media company and publisher Digiday announced winners on Facebook Live last week and will ...
04 Sep 2018 | Customer Service

How Brands Can Outwit Nimble Startups with Facebook Messenger Support

The fact that smartphones have devoured the world isn’t news. Almost every brand now exists in pixelated form on mobile devices. What is news is that this digitization has led to a sort of ...
22 Aug 2018 | Customer Service

Why 39% of Customers Feel That Brands Aren’t Meeting Their Expectations

More than one third of all consumers – 39 percent – feel that brands aren’t meeting their expectations for online customer service according to a Conversocial study.
10 Aug 2018 | Customer Service

This week: 20 Companies With the Best Support, CX in 2022, and Top Trends

This week: 20 Companies With the Best Support, CX in 2022, and Top Trends
09 Aug 2018 | Customer Service

Why 2018 is the year of Facebook Messenger

“2018 will be the year that Messenger becomes the most important channel for brands, companies, retailers, and individuals to interact with their audiences.”

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