Latest 07 Jun 2019 | Bots and Automation Choose the Right Chatbot for Your Brand With the dawn of automation, it is easy for businesses to get excited about the possibilities that bots bring. But what bot is best for your brand? Read Article
04 Jun 2019 | Customer Service Facebook CEO: Encrypted Chat is the Future The way we communicate online has changed dramatically in the past few years. After decades of sharing, people now prefer to keep conversations private.
08 May 2019 | Facebook Messaging Platform News from F8 With F8 wrapped up for this year, the clear message from Zuckerberg is that "the future is private."
01 May 2019 | Customer Service 6 Consumer Truths About Chatbots Chatbots have taken the tech industry by storm. As the hype for both business and recreational chatbots has increased, it can be tough to tell how widely they’re actually used, or what they’re used ...
25 Apr 2019 | Customer Service Automation Evolution – The Brief History of Chatbots If you haven’t deployed a customer support chatbot yet, chances are you’re considering it. Bots functionality has advanced rapidly over the past few years. But where did it all begin?
12 Apr 2019 | Customer Service AI in Customer Service – a Glimpse into the Future AI in all its varieties – machine learning, neural networks, and natural language processing (NLP) – can help your customer support team resolve complaints and delight customers.
08 Apr 2019 | Customer Service Infographic: The State of Digital Customer Experience in 2019 In the past year, the CX domain has transformed. These are Conversocial's top 5 2018 vs 2019 changes to customer expectations.
02 Apr 2019 | Customer Service 11 Characteristics of a Super Useful Chatbot Bot popularity is growing but what makes them actually useful to a customer experience strategy?
27 Mar 2019 | Customer Service How Thomas Cook Has Created a Successful CX Travel brands have to be prepared for the unexpected if they want to win over customers. This is how Thomas Cook has created a successful CX strategy fit for the digital age.
19 Mar 2019 | Bots and Automation Conversocial Acquires AI-Powered Conversational Commerce Platform Assist Deal allows brands to transform sales, marketing, and customer service with dynamic customer interactions that seamlessly integrate bots and live agents