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Latest 27 Mar 2019 | Customer Service

How Thomas Cook Has Created a Successful Customer Experience Strategy Built For Messaging Channels

Travel brands have to be prepared for the unexpected if they want to win over customers. This is how Thomas Cook has created a successful CX strategy fit for the digital age.
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19 Mar 2019 | Bots and Automation

Conversocial Acquires AI-Powered Conversational Commerce Platform Assist

Deal allows brands to transform sales, marketing, and customer service with dynamic customer interactions that seamlessly integrate bots and live agents
07 Mar 2019 | Customer Service

How Will Big Financial Brands Compete With Fintechs?

Today, established financial brands are beset by upstart competitors offering simple alternatives to throngs of young consumers who don’t share their parents’ affinities for big marble columns. This ...
27 Feb 2019 | Customer Service

2018's Digital Transformation Has Made 2019 a Digital World

We hardly need to tell you that in today’s day and age, technology plays a huge part in our everyday lives. Just consider how many hours you and your peers spend on smartphones, in front of ...
20 Feb 2019 | Customer Service

Introducing The State of Digital Customer Experience Report 2019

With changing consumer expectations and technological advancements propelling us into a digital world, how are brands meant to keep up to deliver the most friction-free customer experience? The State ...
05 Feb 2019 | Customer Service

7 Customer Experience Truths in 2019

A new year is upon us, and that means it’s time to take a good, hard look at what worked, what didn’t, and what to expect in the near future of customer experience. Beyond the top statistics and ...
31 Jan 2019 | Messaging Channels

Watch out for Apple Business Chat

Apple Business Chat is about to take the digital customer service landscape by storm. This is why it matters.
21 Jan 2019 | Customer Service

The Move to Messenger: Why a Solely Public CX Strategy is Outdated

How can brands go about providing an innovative customer service to increase the overall CX and help serve customers more efficiently than ever before?
15 Jan 2019 | Customer Service

Brands New Year's Resolution: Break the CX Equation

Customer experience executives will no longer be forced to choose between great customer experience and lowest cost-to-serve. But brands will only break the CX Equation if...
08 Jan 2019 | Customer Service

What Are The Top Customer Service Stats and Trends For 2019

Moving forwards into 2019, as customer expectations continue to climb, the success of a brand will ultimately mean navigating the complex customer-centric marketplace! But how will the customer ...

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