Latest 20 Apr 2018 | Social Messaging

Infographic: The State of Digital Care in the Era of Social Messaging

The future of public social customer care is private social messaging. The Conversocial State of Digital Care Infographic explores the top 5 consumer trends you need to be aware off.

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17 Apr 2018 | Best Practices

Does Proactive Customer Service Give You A Competitive Advantage?

Proactive customer service might seem daunting, but it can be your competitive differentiator in a saturated market. Today’s high-value customer is engaged in, and open to, brand communication on ...

13 Apr 2018 | Social Messaging

Why CMOs Must Become Chief Advocates of Social Messaging Customer Support

Forward-thinking brands are rapidly embracing and promoting Messenger for customer care; it’s where customers are, and it’s quickly becoming the preferred channel for brand inquiries. Messenger makes ...

06 Apr 2018 | Best Practices

How to Prepare For Support Spikes in the Age of Uncertainty

Corporate silence or blanket PR statements fail to satisfy expectations for digital customers. As we venture further into the age of uncertainty, here’s how you can protect yours.

04 Apr 2018 | Customer Stories

5 Steps to Building the Social Messaging Support Team of the Future

Social Messaging support is a new frontier. Most people now use social media and messaging apps in their private lives. Here are 5 steps to building the digital support team of the future.

28 Mar 2018 | Product Annoucement

Conversocial Transforms WeChat Messaging into a Digital Customer Care Channel

Social messaging platform for digital customer service helps brands expand their customer care footprint with over 1 billion customers on WeChat.

21 Mar 2018 | Social Messaging

How to Promote Messaging as a Support Channel

To realize the benefits of digital support, customer care teams must advertise their digital channels.

14 Mar 2018 | Digital Care

The State of Digital Customer Care in 2018

The customer service landscape has radically altered over the past year. This report addresses the key consumer behaviours and trends impacting the state of digital customer service in 2018 and ...

06 Mar 2018 | Digital Care

Digital Customer Support Trends for 2018

Digital support, one could say, is finally coming of age, but challenges still abound. Here’s what’s just around the corner in 2018.

28 Feb 2018 | Thought Leadership

Is Your Contact Page a Profit or Cost Center?

This is bad business. If your team has invested in social care, you’re directing customers away from their favorite (and your most effective) channel.

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