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Latest
09 Aug 2018 |
Facebook
Why 2018 is the year of Facebook Messenger
“2018 will be the year that Messenger becomes the most important channel for brands, companies, retailers, and individuals to interact with their audiences.”
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Social Messaging
Digital Customer Care
Customer Experience
Intelligent Automation
02 Aug 2018
|
Industry News
What WhatsApp Recent Announcement Means For Your Brand
With more than 1.5 billion monthly active users on WhatsApp, businesses have been highly anticipating the announcement of an API that will enable them to interact with their customers over the app.
31 Jul 2018
|
Social Messaging
Customer Experience Trends for 2019: Building the Organization of the Future
Our new survey, produced in partnership with Corinium, of global customer experience leaders highlights clear trends in the future of customer care.
25 Jul 2018
|
Social Messaging
| 4 min read
6 Customer Support Trends for 2018
Digital support, one could say, is finally coming of age, but challenges still abound. Here’s what’s just around the corner in 2018.
17 Jul 2018
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Digital Care
Social Customer Care Agents: Why AI is a Help, Not a Hindrance
Being a part of a social customer care team can be extremely stressful. Not only are you expected to know everything about every part of the business, you’re also expected to experience abuse, ...
28 Jun 2018
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Industry News
Message Volume Trends Across Private and Public Channels - Part II
Customer care teams today are 10 times more likely to resolve customer inquiries via a private channel, like Facebook Messenger and Twitter DM, than they were two years prior.
21 Jun 2018
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Industry News
Message Volume Trends Across Private and Public Channels - Part I
From a customer’s perspective, private messaging is simpler, more intuitive, and more flexible than public. Not to mention, messaging apps today are practically ubiquitous and incredibly easy to ...
19 Jun 2018
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Best Practices
Why do Some Businesses Struggle to Adapt to Digital Customer Care?
Social Messaging isn’t just the future. It’s profitable at present, but especially so if it’s implemented thoughtfully. Brands must offer outstanding digital experiences, write down their migration ...
14 Jun 2018
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Awards
Conversocial Rated Leader in Enterprise Social Customer Service Software
G2 Crowd published their Spring 2018 Social Customer Service Grid and Index reports. Based on customer reviews, Conversocial has been honored across numerous Enterprise categories in a new G2 Crowd ...
12 Jun 2018
|
Hospitality
How AI, VR, and IoT are Redefining the Hospitality Industry
To continue to earn their customers’ loyalty, hospitality brands are embracing technology. And in particular, they are finding that artificial intelligence (AI), virtual reality (VR), and the ...
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