08 Dec 2020 |
Customer Service
| 4 min read
Introducing: Conversocial's Definitive Guide To Customer Experience 2021
Truly great CX happens throughout the entire customer lifecycle. Find out how to use messaging channels for providing exceptional experiences across the buyer journey.
03 Dec 2020 |
Messaging Channels
| 2 min read
This Week: How To Prepare For The Digital Holidays
In this week's Conversation Round-up, Ido covers Messenger's merging with Instagram and significant news from the retail industry.
01 Dec 2020 |
Customer Service
| 5 min read
5 Reasons Conversational Data Should Influence Every CX Strategy
Listen to Intercom's Des Traynor sing the praises of conversational data and the huge impact the insights it provides can have on your CX strategy
26 Nov 2020 |
Customer Service
| 10 min read
Now is the Time: Let Messaging & Conversational CX Lead the Way
Apply Automation and Messaging to Break the CX/Cost Equation | Conversocial
20 Nov 2020 |
Industry News
| 4 min read
Long Covid: The long-term effect Covid-19 has had on the retail industry, and the meaning of a 'Digital Christmas' for retailers
Digital Christmas: The Long-term Effect of COVID on Retail
19 Nov 2020 |
Customer Service
| 6 min read
Retailers, Are You Ready for a Digital Christmas?
Retailers are facing an uncertain Christmas across the world, with Covid trying to dull all festive cheers. Embracing digital solutions is the best way they can survive.
18 Nov 2020 |
Messaging Channels
| 2 min read
This Week: Conversocial Featured As CIO Review's 'Messaging Experts'
In this week's Conversation Round-up, Ido covers Messenger's merging with Instagram and significant news from the retail industry.
18 Nov 2020 |
Customer Service
| 3 min read
Nearly 70% Of Consumers Moved to Messaging During the Pandemic
In a year of upheaval consumers and brands have had to adapt their habits to suit the circumstances. It turns out many people don't want to go back.
16 Nov 2020 |
Social Messaging
| 6 min read