Latest 15 May 2020 | Customer Service | 6 minute read SMS vs Messaging: 4 Reasons Why Messaging is the Future Our SVP of Marketing, Shane Mac, explains why SMS is redundant and why messaging platforms are the perfect channel for brands to deliver rich customer experiences. Read Article
14 May 2020 | Customer Service | 5 min read Cathy Pearl's 6 Top Tips for Designing a Chatbot Should you name your chatbot? Does it have a gender? What language does it use? We take a look at 6 top tips for designing your first chatbot.
05 May 2020 | Customer Service | 6 min read This Week: The Lasting Effect of COVID-19 on Digital Customer Experience In this week's Conversation Round-up, Ido takes a look a the lasting effect of COVID-19 on digital cx and Facebook's largest acquisition since WhatsApp.
30 Apr 2020 | Customer Service | 4 min read Why Traditional CX Channels Feel Like Groundhog Day There's nothing worse than having to repeat yourself every time you speak to customer support. Ido takes a look at how traditional channels are failing customers and why messaging provides the ...
22 Apr 2020 | Customer Service | 15 min read Introducing: The Conversational Customer Experience Platform The all-new Conversational Customer Experience Platform by Conversocial brings together key capabilities into a single suite that enables brands to engage throughout the customer journey via ...
22 Apr 2020 | Customer Service | 6 min read Conversocial Launches New All-In-One Messaging Suite Combining AI, Bot and Human-Agent Engagement We are launching our new platform offering - the all-in-one suite for agents, automation, customer notifications and analytics, with unlimited seats.
22 Apr 2020 | Customer Service | 9 min read Why Unlimited Seats is the Ultimate Contact Center Superpower Here's the story of how and why we changed our pricing model to a volume-based approach with unlimited seats.
20 Apr 2020 | Customer Service | 9 min read Automated Customer Experience - The Key to Handling COVID-19 Volume Spikes COVID-19 has prompted companies to change how they communicate with customers. We look at the industries adapting to the new normal by moving to messaging.
16 Apr 2020 | Customer Service | 5 min read Join Google’s Cathy Pearl for a Discussion on Compassionate Conversational Experience We are delighted to have Google's Cathy Pearl joining us for a discussion around Compassionate Conversational Experience. We hope you can join us!
15 Apr 2020 | Customer Service | 4 min read Redefining 'Omnichannel': Why We Are Focused on Messaging Emerging as a “Challenger” in the 'Forrester Research 'New Wave for DIgital-First Customer Service Solutions' report validates Comversocial's intense focus on private messaging is an omnichannel ...