14 Mar 2021 |
Best Practices
| 3 min read
How to Meet Modern Customer Demands With Great CX
From Conversocial's State of CX Trends 2021, we discuss how consumer attitudes have changed in the last 12 months and how brands can capitalize.
07 Mar 2021 |
Industry News
| 3 min read
How to Capitalize on 2020's Digital Reckoning
A look at Conversocial's platform data and how it can help brands capitalize on 2020's digital reckoning as part of our State of CX Trends report.
04 Mar 2021 |
Messaging Channels
| 4 min read
Why You Should Move to Instagram Messaging
Why Should Brands Care About Instagram Messaging? Simple, Instagram Messaging allows brands to communicate with their customers where they already are.
01 Mar 2021 |
Messaging Channels
| 3 min read
This Week: The Power Struggle Between Governments and Big Tech
In this week's Conversation Round-up, Ido looks at the power of messaging channels to innovate the retail industry and keep digital customers engaged | Conversocial
17 Feb 2021 |
Digital Customer Care
| 10 min read
The 10 Most Digitally CX Minded CEOs
We take a look at the 10 most digital CX minded CEOs, who are putting the customer experience at the heart of their products.
07 Feb 2021 |
Messaging Channels
| 4 min read
How Automation Inspired Freshly To Rethink Its CX Delivery
Discover how Freshly's initial use of Conversocial's automation sparked a rethink of their whole CX delivery strategy for 2021.
06 Feb 2021 |
Messaging Channels
| 3 min read
This Week: Digital Solutions For The Changing Face of Retail and Ecomm
In this week's Conversation Round-up, Ido looks at the power of messaging channels to innovate the retail industry and keep digital customers engaged | Conversocial
05 Feb 2021 |
Customer Service
| 3 min read
Improve Response Times, CSAT and CLV by Automating Order Tracking
How to re-engage customer and increase CLV by utilizing the power of post-purchase messaging.
04 Feb 2021 |
Messaging Channels
| 3 min read