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Latest 19 Jun 2018 | Social Messaging

Why do Some Businesses Struggle to Adapt to Digital Customer Care?

Social Messaging isn’t just the future. It’s profitable at present, but especially so if it’s implemented thoughtfully. Brands must offer outstanding digital experiences, write down their migration strategies, arm agents with the tools they need, and commit to the migration – no half-measures.
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14 Jun 2018 | Social Care

Conversocial Rated Leader in Enterprise Social Customer Service Software

G2 Crowd published their Spring 2018 Social Customer Service Grid and Index reports. Based on customer reviews, Conversocial has been honored across numerous Enterprise categories in a new G2 Crowd ...
12 Jun 2018 | Hospitality

How AI, VR, and IoT are Redefining the Hospitality Industry

To continue to earn their customers’ loyalty, hospitality brands are embracing technology. And in particular, they are finding that artificial intelligence (AI), virtual reality (VR), and the ...
01 Jun 2018 | Social Messaging

Will Messenger Customer Chat Replace Live Chat?

Over the previous six months, you may have noticed a little blue Messenger widget appearing on brands websites. From Volaris Airlines to Argos, brands are leaning into the power of Messenger Customer ...
29 May 2018 | Social Messaging

Messaging is Taking Over Customer Care

Customer care was discussed multiple times during the opening keynote, with Mark Zuckerberg announcing the imminent launch of WhatsApp enterprise accounts, and David Marcus demoing Messenger Customer ...
16 May 2018 | Social Messaging

How Will Brands Support Consumers in 2023?

Ten years ago, smartphones were in their infancy. Snapchat, Uber, and Airbnb didn’t exist and private space companies were still the purview of science fiction. Where might we be in another 10? Or ...
04 May 2018 | Social Messaging

The Social Messaging Advantage Pays Off for Volaris Airlines

Messaging proves to be 83% more cost effective while driving higher customer satisfaction in our latest case study with Volaris Airlines.
20 Apr 2018 | Social Messaging

Infographic: The State of Digital Care in the Era of Social Messaging

The future of public social customer care is private social messaging. The Conversocial State of Digital Care Infographic explores the top 5 consumer trends you need to be aware off.
17 Apr 2018 | Best Practices

Does Proactive Customer Service Give You A Competitive Advantage?

Proactive customer service might seem daunting, but it can be your competitive differentiator in a saturated market. Today’s high-value customer is engaged in, and open to, brand communication on ...
13 Apr 2018 | Social Messaging

Why CMOs Must Become Chief Advocates of Social Messaging Customer Support

Forward-thinking brands are rapidly embracing and promoting Messenger for customer care; it’s where customers are, and it’s quickly becoming the preferred channel for brand inquiries. Messenger makes ...

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