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Latest 08 Apr 2019 | Customer Service

Infographic: The State of Digital Customer Experience in 2019

In the past year, the CX domain has transformed. These are Conversocial's top 5 2018 vs 2019 changes to customer expectations.
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02 Apr 2019 | Customer Service

11 Characteristics of a Super Useful Chatbot

Bot popularity is growing but what makes them actually useful to a customer experience strategy?
27 Mar 2019 | Customer Service

How Thomas Cook Has Created a Successful Customer Experience Strategy Built For Messaging Channels

Travel brands have to be prepared for the unexpected if they want to win over customers. This is how Thomas Cook has created a successful CX strategy fit for the digital age.
19 Mar 2019 | Bots and Automation

Conversocial Acquires AI-Powered Conversational Commerce Platform Assist

Deal allows brands to transform sales, marketing, and customer service with dynamic customer interactions that seamlessly integrate bots and live agents
07 Mar 2019 | Customer Service

How Will Big Financial Brands Compete With Fintechs?

Today, established financial brands are beset by upstart competitors offering simple alternatives to throngs of young consumers who don’t share their parents’ affinities for big marble columns. This ...
27 Feb 2019 | Customer Service

2018's Digital Transformation Has Made 2019 a Digital World

We hardly need to tell you that in today’s day and age, technology plays a huge part in our everyday lives. Just consider how many hours you and your peers spend on smartphones, in front of ...
20 Feb 2019 | Customer Service

Introducing The State of Digital Customer Experience Report 2019

With changing consumer expectations and technological advancements propelling us into a digital world, how are brands meant to keep up to deliver the most friction-free customer experience? The State ...
05 Feb 2019 | Customer Service

7 Customer Experience Truths in 2019

A new year is upon us, and that means it’s time to take a good, hard look at what worked, what didn’t, and what to expect in the near future of customer experience. Beyond the top statistics and ...
31 Jan 2019 | Messaging Channels

Watch out for Apple Business Chat

Apple Business Chat is about to take the digital customer service landscape by storm. This is why it matters.
21 Jan 2019 | Customer Service

The Move to Messenger: Why a Solely Public CX Strategy is Outdated

How can brands go about providing an innovative customer service to increase the overall CX and help serve customers more efficiently than ever before?

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