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Latest 20 Feb 2019 | White Paper

Introducing The State of Digital Customer Experience Report 2019

With changing consumer expectations and technological advancements propelling us into a digital world, how are brands meant to keep up to deliver the most friction-free customer experience? The State of Digital Customer Experience Report 2019 is here to help...
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05 Feb 2019 | Bots

7 Customer Experience Truths in 2019

A new year is upon us, and that means it’s time to take a good, hard look at what worked, what didn’t, and what to expect in the near future of customer experience. Beyond the top statistics and ...
31 Jan 2019 | Customer Experience

Watch out for Apple Business Chat

Apple Business Chat is about to take the digital customer service landscape by storm. This is why it matters.
21 Jan 2019 | Social Messaging

The Move to Messenger: Why a Solely Public CX Strategy is Outdated

How can brands go about providing an innovative customer service to increase the overall CX and help serve customers more efficiently than ever before?
15 Jan 2019 | Customer Experience

Brands New Year's Resolution: Break the CX Equation

Customer experience executives will no longer be forced to choose between great customer experience and lowest cost-to-serve. But brands will only break the CX Equation if...
08 Jan 2019 | Bots

What Are The Top Customer Service Stats and Trends For 2019

Moving forwards into 2019, as customer expectations continue to climb, the success of a brand will ultimately mean navigating the complex customer-centric marketplace! But how will the customer ...
03 Jan 2019 | Bots

Should Brands Offer Home Assistant Support?

It’s no longer enough for a brand to just advertise through smart speakers – companies need to be a real-time resource for their audience through audio platforms as well.
12 Dec 2018 | Best Practices

Welcome to the Rise of the Bullshit Proof Consumer

With new social messaging channels opening up for business (including Whatsapp and Apple Business Chat) and the rapid development of artificial intelligence, it’s becoming easier and easier to ...
10 Dec 2018 | Bots

8 Non-Obvious Uses For Chatbots

Chatbots may have been over-hyped at first, but as artificial intelligence improves, their usefulness as a support tool has grown increasingly clear.
03 Dec 2018 | White Paper

Introducing the 6th Definitive Guide to Customer Service in the Era of Social Messaging

The latest in Conversocial's series of comprehensive annual analysis of your customers' digital care expectations. Our 2019 Definitive Guide will help you prepare for the Era of Social Messaging with ...

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