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Latest
01 Nov 2018 |
Messenger
WhatsApp with the Future of Social Care?
Social customer service has an 800-lb gorilla in the room that's finally ready to talk.
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Social Messaging
Digital Customer Care
Customer Experience
Intelligent Automation
30 Oct 2018
|
Best Practices
Managing Crises in the Digital Age
Digital channels demand a new approach to a crisis. Corporate silence or blanket PR statements fail to satisfy expectations for the modern customer, not to mention the time it takes for a press ...
23 Oct 2018
|
Best Practices
What Are Consumers Doing on Mobile Messengers?
Mobile messenger apps are undeniably hot. Nearly 80 percent of mobile users around the world have downloaded messaging apps like Facebook Messenger, WhatsApp, and WeChat, according to Adweek. But ...
03 Oct 2018
|
Best Practices
The Five Keys to Confident-Sounding Support Agents
Many of your employees are disengaged, and their apathy is tangible to customers, especially in the digital era, where agents double as brand ambassadors.
20 Sep 2018
|
Messenger
Why Messaging Will Only Become More Important as a Service Channel
The industry’s largest providers – Facebook Messenger and WhatsApp – are helping to standardize messaging support, strengthen consumers’ trust in messaging as a channel, and make apps the de facto ...
18 Sep 2018
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Should Brands Announce Using Consumer-Facing Chatbots?
How then can the customer service industry reconcile consumers’ stated preferences with chatbots’ inexorable and continued rise? How exactly should a brand announce that it’s launching a ...
12 Sep 2018
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Conversocial Wins Digiday Technology Award for 'Best CRM Platform' of 2018
Conversocial is honored to be named ‘Best CRM Platform’ winner in the 2018 Digiday Technology Awards. The media company and publisher Digiday announced winners on Facebook Live last week and will ...
04 Sep 2018
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Messenger
How Brands Can Outwit Nimble Startups with Facebook Messenger Support
The fact that smartphones have devoured the world isn’t news. Almost every brand now exists in pixelated form on mobile devices. What is news is that this digitization has led to a sort of ...
22 Aug 2018
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Millennials
Why 39% of Customers Feel That Brands Aren’t Meeting Their Expectations
More than one third of all consumers – 39 percent – feel that brands aren’t meeting their expectations for online customer service according to a Conversocial study.
10 Aug 2018
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Industry News
This week: 20 Companies With the Best Support, CX in 2022, and Top Trends
This week: 20 Companies With the Best Support, CX in 2022, and Top Trends
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