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Latest 19 Jul 2019 | Customer Service  | 4 minute read

The Top Drain on Contact Center Profitability

Despite their long-standing reputation as cost centers, customer service teams can now drive a lower cost to serve if treated right. In the age of the customer, every touchpoint is an opportunity to build brand reputation and generate customer stickiness.
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17 Jul 2019 | Customer Service

How Are Consumers Reacting To Chatbot Led Care?

When it comes to chatbots, we know that most brands are in favor of them, but how do consumers feel?
03 Jul 2019 | Bots and Automation

9 Favorite Thought Leaders In CX Chatbots

As customer support chatbots rise in popularity several thought leaders have risen to guide the conversation. These are our top 9.
02 Jul 2019 | Company News

Joshua March, Conversocial CEO and Founder: Passing On The Torch

A big announcement from Conversocial's CEO, Joshua March...
07 Jun 2019 | Bots and Automation

Choose the Right Chatbot for Your Brand

With the dawn of automation, it is easy for businesses to get excited about the possibilities that bots bring. But what bot is best for your brand?
04 Jun 2019 | Customer Service

Facebook CEO: Encrypted Chat is the Future

The way we communicate online has changed dramatically in the past few years. After decades of sharing, people now prefer to keep conversations private.
08 May 2019 |

Facebook Messaging Platform News from F8

With F8 wrapped up for this year, the clear message from Zuckerberg is that "the future is private."
01 May 2019 | Customer Service

6 Consumer Truths About Chatbots

Chatbots have taken the tech industry by storm. As the hype for both business and recreational chatbots has increased, it can be tough to tell how widely they’re actually used, or what they’re used ...
25 Apr 2019 | Customer Service

Automation Evolution – The Brief History of Chatbots

If you haven’t deployed a customer support chatbot yet, chances are you’re considering it. Bots functionality has advanced rapidly over the past few years. But where did it all begin?
12 Apr 2019 | Customer Service

AI in Customer Service – a Glimpse into the Future

AI in all its varieties – machine learning, neural networks, and natural language processing (NLP) – can help your customer support team resolve complaints and delight customers.

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