Introducing: The Conversocial CX Playbook for Private Messaging Channels

01 Jun 2021 | Messaging Channels  | 4 min read

5 Tips for Integrating Automation into Your Customer Experience Strategy

Conversocial's CEO Ido Bornstein-Hacohen gives your brand a rundown of how to introduce effective automation into your customer experience strategy.

26 May 2021 | Customer Service  | 2 min read

This Week: A new era of Customer Acquisition as Big Tech Goes Big on Privacy

In this week's Conversation Round-up, Ido looks at Android's new privacy measures and how they will affect the world of customer acquisiton

20 May 2021 | Best Practices  | 9 min read

How Retail and Ecommerce Brands Can Use Conversational Data to Combat Unpredictable Supply Chains

After the pandemic hit all stages of the supply chain, brands need to use private messaging channels to combat the fallout and keep customers happy.

18 May 2021 | Messaging Channels  | 7 min read

6 Most Useful Messaging Channels of 2021

Private messaging is a brand's new weapon for customer engagement, find out which are the 6 most useful messaging channels of 2021

11 May 2021 | Bots and Automation  | 4 min read

How You Can Boost Your Customer Experience Using WhatsApp Business

WhatsApp is the world's most-used messaging app, and it's not just for personal chats. It's a highly effective channel for boosting any brand's CX

04 May 2021 | Bots and Automation  | 4 min read

3 Ways Brands Can Use Agent Assist to Create Seamless CX

Agent Assist allows brands to create a two-way handover between agents and automated bots to create seamless CX when customers get in touch.

29 Apr 2021 | Messaging Channels  | 4 min read

This Week: What Apple's iOS 14.5 Update Means for Advertisers

In this week's round-up, Ido looks at the privacy measures in Apple's new iOS update and what it means for the future of customer acquisition.

29 Apr 2021 | Messaging Channels  | 6 min read

How to Build and Engage an Audience Through Conversational Marketing

Conversocial's Notify tool sends proactive messages and can be utilized by brands to turn private messaging channels into performance marketing platforms.

20 Apr 2021 | Bots and Automation  | 8 min read

Mapping the Volume Surge: What Airlines Should Expect When The World Starts Flying Again

When the world starts flying again, airlines will be hit with a surge of customers getting in contact. Here's how to ensure you're ready to handle it.