Latest 03 Dec 2019 | Best Practices Introducing the Definitive Guide to Customer Service in the Era of Messaging and Automation The latest edition of our Definitive Guide arms you with the tools you need to make messaging your most effective and efficient customer service channel. Read Article
26 Nov 2019 | Company News This Week: our new Autocomplete feature and Facebook Pay launch In this week's Conversation Round-up, Ido announces the release of Message Autocomplete, the latest feature to hit the Conversocial Agent Workspace
20 Nov 2019 | Customer Service How to Write a Customer Service Job Ad for Agents with Social Smarts Great customer service happens when you get the right people on your team. Here’s how to write a job description that will attract the right candidates.
13 Nov 2019 | Company News This Week: The Two Words That Turn Off Gen-Z In this week's Conversation Round-up, Ido takes a look at the launch of WhatsApp's new Catalogs feature and shares his thoughts on catering to Gen Z
30 Oct 2019 | Company News This Week: Unichannel vs. Omnichannel and the Conversocial Client Advisory Board In this week's Conversation Round-up, Ido discusses the benefits of a unichannel customer service strategy and reflects on our Client Advisory Board
30 Oct 2019 | Customer Service Why Unichannel Outperforms Omnichannel in Customer Service Chris explains why a unichannel approach to customer service is the intelligent solution for brands that put customers first.
24 Oct 2019 | Customer Service Service Index to Revolutionize Customer Experience Find out how we plan to revolutionize how brands think about their customer service channels with the launch of the Service Index.
17 Oct 2019 | This Week: What We Learnt at the Facebook Partner Summit In this week's Conversation Round-up, Ido feeds back on the latest Facebook Partner Summit and fills us in on the latest Messenger developments.
10 Oct 2019 | Customer Service Introducing: The Definitive Guide to Customer Service in the Era of Messaging & Automation for the Airline Industry Discover how airlines can future-proof their customer service by leveraging the power of messaging and intelligent automation.
03 Oct 2019 | This week: Will Bots Replace Human Agents?, Our Latest Airline Guide, and the Customer Service Week In this week's Conversation Round-up, Ido discusses our latest airline industry whitepaper and ponders whether AI will replace human agents in the contact center.