Latest 15 Apr 2020 | Messaging Channels Redefining 'Omnichannel': Why We Are Focused on Messaging Emerging as a “Challenger” in the 'Forrester Research 'New Wave for DIgital-First Customer Service Solutions' report validates Comversocial's intense focus on private messaging is an omnichannel ecosystem in its own right, and that messaging is challenging the very definition of omnichannel in 2020 and beyond. Read Article
09 Apr 2020 | Messaging Channels What Will Messaging Apps Look Like in the 2020s? WeChat is ubiquitous in China due to its range of mini-apps for everything from renting a bike to paying for your groceries. Is an all-in-one messaging app the future for Western platforms?
26 Mar 2020 | Best Practices This Week: Our Internal COVID-19 March Update This week, I'm sharing a note we sent to the Conversocial team about COVID-19 and what we're doing across the company.
25 Mar 2020 | Best Practices How to Solve Contact Center Volume Spikes with Data and Analytics Due to COVID-19, brands are receiving inbound messages in unprecedented volumes. Here's how we used data and analytics to solve their customer experience issues.
23 Mar 2020 | Best Practices How We're Supporting Businesses, Governments, and NGOs During the Pandemic We looked hard at ways we can help other businesses during these challenging times and here's what we are doing to help...
19 Mar 2020 | Best Practices 6 Tips for Shifting to a Remote Contact Center Businesses are closing their physical contact centers and setting up their agents to work remotely. Here are 6 of our top tips for ensuring a seamless transition.
16 Mar 2020 | Best Practices Embracing Innovation Through Remote Working Covid-19 has forced us to change how we approach the way we work. Remote working shouldn't be looked at as a hindrance, it's an opportunity to innovate.
12 Mar 2020 | Customer Service How Do Customers Perceive Your Brand? We spoke one-on-one with 10 consumers from the US, UK, and Canada about their experiences and what sways their brand perception.
10 Mar 2020 | Company News This Week: How Will Covid-19 Affect Customer Experience? In this week's Conversation Round-up, Ido ponders the affect Covid-19 will have on the way brands engage with customers.
05 Mar 2020 | Best Practices Introducing - CX Innovation: A Retailers' Guide to Messaging and Automation Discover how retailers can future-proof their customer experience by leveraging the power of messaging and intelligent automation.