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Latest 17 Jul 2019 | Customer Service

How Are Consumers Reacting To Chatbot Led Care?

When it comes to chatbots, we know that most brands are in favor of them, but how do consumers feel?
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03 Jul 2019 | Bots and Automation

9 Favorite Thought Leaders In CX Chatbots

As customer support chatbots rise in popularity several thought leaders have risen to guide the conversation. These are our top 9.
02 Jul 2019 | Company News

Joshua March, Conversocial CEO and Founder: Passing On The Torch

A big announcement from Conversocial's CEO, Joshua March...
07 Jun 2019 | Bots and Automation

What Is The Right Bot For Your Brand?

With the dawn of automation, it is easy for businesses to get excited about the possibilities that bots bring. But what bot is best for your brand?
04 Jun 2019 | Customer Service

Facebook CEO: Encrypted Chat is the Future

The way we communicate online has changed dramatically in the past few years. After decades of sharing, people now prefer to keep conversations private.
10 May 2019 |

Part 2: Facebook Doubles Down On Business Messaging at F8

In part 2 of this blog series, we continue to dive into the roundup from this year's F8.
08 May 2019 |

Facebook Doubles Down On Business Messaging at F8

With F8 wrapped up for this year, the clear message from Zuckerberg is that "the future is private."
01 May 2019 | Customer Service

6 Consumer Truths About Chatbots

Chatbots have taken the tech industry by storm. As the hype for both business and recreational chatbots has increased, it can be tough to tell how widely they’re actually used, or what they’re used ...
25 Apr 2019 | Bots and Automation

A Brief History of Bots for Busy People

If you haven’t deployed a customer support chatbot yet, chances are you’re considering it. Bots functionality has advanced rapidly over the past few years. But where did it all begin?
12 Apr 2019 | Bots and Automation

The Future of AI in Customer Experience

AI in all its varieties – machine learning, neural networks, and natural language processing (NLP) – can help your customer support team resolve complaints and delight customers.

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