Latest 27 Feb 2020 | Company News This Week: Airline Closes Call Centers, Conversational AI Breakthrough and Key Messaging Stats In this week's Conversation Round-up, Ido takes a look at the airline closing its call centers and Google's attempt to perfecting the conversational chatbot. Read Article
20 Feb 2020 | Best Practices Measuring the Effectiveness of Your CX Service Channels The Service Index gives you a tangible metric to compare your CX service channels (and prove the effectiveness of messaging and automation)
14 Feb 2020 | Bots and Automation How Better Chatbots Lead to Better Customer Experience – Conversocial It's no longer a choice of bots or humans when structuring your customer experience. Customers want both.
11 Feb 2020 | Company News This Week: What Facebook's Earnings Mean for the Future of Private Messaging In this week's Conversation Round-up, Ido delves into Facebook's earnings and discusses what it means for the future of private messaging.
03 Feb 2020 | Bots and Automation Why Human Customer Agents Should Love Bots Why customer experience agents should embrace bots and use them to deliver exceptional service.
31 Jan 2020 | Company News This Week: Apple Business Chat Hits its Stride In this week's Conversation Round-up, Ido looks at Facebook's plan to halt advertising on WhatsApp and how that aligns with the privacy-first plans for the platform.
21 Jan 2020 | Best Practices AI in Sales Podcast - Unifying Humans and Bots for Exceptional Customer Experiences Ido sits down with Victor Antiono of the AI in Sales podcast to discuss how Conversocial blends humans and bots to deliver exceptional customer experiences
08 Jan 2020 | Best Practices 6 Messaging Trends to Watch Out for in 2020 Our CEO Ido discusses the 6 trends he believes will shape the evolution of customer messaging in 2020.
13 Dec 2019 | Company News This Week: 120 AI Predictions, Gen Z and Messaging In this week's Conversation Round-up, Ido announces the release of Message Autocomplete, the latest feature to hit the Conversocial Agent Workspace
09 Dec 2019 | Bots and Automation Do Customers Mind Chatting with a Chatbot? Chatbots have a key role to play in modern customer service. But what do your customers think of them and in what scenarios are they most suitable?