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Latest 03 Oct 2019 |

This week: Will Bots Replace Human Agents?, Our Latest Airline Guide, and the Customer Service Week

In this week's Conversation Round-up, Ido discusses our latest airline industry whitepaper and ponders whether AI will replace human agents in the contact center.
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26 Sep 2019 | Bots and Automation

When and Where Airlines, Travel Brands, and Retailers Should Use Chatbots

Discover how leading brands in the airline and retail industry are utilizing chatbots to drive efficiency and improve customer satisfaction.
18 Sep 2019 | Bots and Automation

This week: The BBC's New Chatbot, Google RCS, and the Aviation Festival

Sign up for The Conversation newsletter for all the latest industry trends as brands transform customer service and beyond by utilizing messaging channels and intelligent automation.
10 Sep 2019 | Customer Service

Adaptive Automation: Scaling Customer Service on Messaging Channels to Build the Organization of the Future

Our new white paper produced in partnership with Corinium highlights key trends in the future of customer service and automation.
22 Aug 2019 | Customer Service

Is Contacting Your Brand As Easy As Messaging A Friend?

How do you make communicating with a business just as easy as messaging a friend?
21 Aug 2019 | Company News

Introducing the New Conversocial CTO: Iskandar Najmuddin

Read more about the appointment of Iskandar Najmuddin who brings 20 years of experience in web technologies to the CTO role at Conversocial.
25 Jul 2019 | Customer Service

What Tone Should Your Chatbot Take?

Your chatbot’s ‘voice’ can make or break customer interactions. What’s appropriate depends on the situation, but being conversational is always bound to be a winner...
19 Jul 2019 | Customer Service  | 4 min read

The Top Drain On Contact Center Profitability

Despite their long-standing reputation as cost centers, customer service teams can now drive a lower cost to serve if treated right. In the age of the customer, every touchpoint is an opportunity to ...
17 Jul 2019 | Customer Service

How Are Consumers Reacting To Chatbot Led Care?

When it comes to chatbots, we know that most brands are in favor of them, but how do consumers feel?
03 Jul 2019 | Bots and Automation

9 Favorite Thought Leaders In CX Chatbots

As customer support chatbots rise in popularity several thought leaders have risen to guide the conversation. These are our top 9.

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