27 Jul 2021 |
Messaging Channels
| 6 min read
Why Loyalty is More Important Than Acquisition for Retailers in a Post-Covid World
As the world emerges from Covid-19 restrictions, consumer habits have changed. They demand convenience and it's the most important thing for customer retention.
20 Jul 2021 |
Messaging Channels
| 4 min read
How to Engage Customers on Instagram
Instagram is the social platform that should be an eCommerce brand's dream - here's our guide on how to utilize its reach to engage your customers.
14 Jul 2021 |
Best Practices
| 4 min read
Airline Conversocial Intent Data: What Customer Conversations Mean for Airlines
In our second industry deep dive, we analyze the airline industry and their customers' top conversation intents.
13 Jul 2021 |
Customer Service
| 6 min read
Combatting 'The Great Resignation' with Great Automation
With Covid restrictions lifting, The Great Resignation is underway. A contact center can turn to messaging and automation to combat the potential high employee churn.
08 Jul 2021 |
Customer Service
| 10 min read
What Countries are the Biggest WhatsApp Users?
Should you provide customer support on WhatsApp? Well, it depends on where your customer are based, but with 2 billion users, it's probably a safe bet!
07 Jul 2021 |
Messaging Channels
| 7 min read
Retail Conversocial Intent Data: What Customer Conversations Mean for Retailers
Every quarter we look at the top customer conversations for Conversocial's partners and analyze the trends and patterns for each industry.
22 Jun 2021 |
Industry News
| 5 min read
Facebook Commits to Messaging – My Recap on F8 Refresh
With F8 wrapped up for another year, it’s clear that Facebook is fully committed to powering customer engagement for brands over messaging channels.
18 Jun 2021 |
Messaging Channels
| 12 min read
Why Financial Brands Should put Conversational CX at the Heart of Their Customer Engagement Strategy
Modern consumers want a more simple, personalized and convenient experience from their banks, introducing conversational CX can help address all of their needs.
15 Jun 2021 |
Bots and Automation
| 11 min read