Latest 15 Jan 2021 | Digital Customer Care | 3 minute read Measuring the Financial Impacts Modern Messaging has on Customer Engagement Centers Use our simple ROI calculator to work out the business benefits of the Conversocial platform. Read Article
12 Jan 2021 | Messaging Channels | 6 min read 5 Messaging Trends to Watch Out For in 2021 Find out what Conversocial is expecting to be the 5 biggest trends in messaging apps to look out for in 2021.
17 Dec 2020 | Messaging Channels | 2 min read Why Does Engagement Through Messaging Matter to Customer Experience Executives? Our Definitive Guide to Customer Experience 2021 looks at how to provide exceptional CX across the customer lifecycle, here we examine a couple of touchpoints that messaging channels can improve.
15 Dec 2020 | Customer Service | 2 min read Why Does Customer Care Through Messaging Matter to Customer Service Execs? Our Definitive Guide to Customer Experience 2021 looks at how to provide exceptional CX across the customer lifecycle, here we dive into how messaging can be used for customer care.
11 Dec 2020 | Bots and Automation | 2 min read Why Does Customer Acquisition Through Messaging Matter for Marketers? Our Definitive Guide to Customer Experience 2021 looks at how to provide exceptional CX across the customer lifecycle, here we dive into how messaging can be used for customer acquisition.
08 Dec 2020 | Customer Service | 4 min read Introducing: Conversocial's Definitive Guide To Customer Experience 2021 Truly great CX happens throughout the entire customer lifecycle. Find out how to use messaging channels for providing exceptional experiences across the buyer journey.
03 Dec 2020 | Messaging Channels | 2 min read This Week: How To Prepare For The Digital Holidays In this week's Conversation Round-up, Ido covers Messenger's merging with Instagram and significant news from the retail industry.
01 Dec 2020 | Customer Service | 5 min read 5 Reasons Conversational Data Should Influence Every CX Strategy Listen to Intercom's Des Traynor sing the praises of conversational data and the huge impact the insights it provides can have on your CX strategy
26 Nov 2020 | Customer Service | 10 min read Now is the Time: Let Messaging & Conversational CX Lead the Way Apply Automation and Messaging to Break the CX/Cost Equation | Conversocial
20 Nov 2020 | Industry News | 4 min read Long Covid: The long-term effect Covid-19 has had on the retail industry, and the meaning of a 'Digital Christmas' for retailers Digital Christmas: The Long-term Effect of COVID on Retail | Conversocial