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Latest 21 Aug 2019 | Customer Service | 3 min read

Introducing the New Conversocial CTO: Iskandar Najmuddin

We are delighted to announce that Iskandar Najmuddin has joined Conversocial as our new CTO. In his new role, Iskandar will be responsible for the development of the Conversocial platform technology and leading the engineering team. He will report directly to Ido Bornstein-HaCohen, CEO, and work alongside Mat Munro, CPO, to lead our R&D function.

Iskandar brings more than 20 years of experience in web technologies to the new role, serving as a pragmatic co-founder of several agency-style businesses, including London's first dedicated social media agency, Nudge Social Media. In his most recent position at Rackspace, he built a key part of the company's EMEA Professional Services business, designed to help customers unlock the value of cloud platforms by adopting modern software-driven practices.

"We are excited to welcome Iskandar to our senior leadership team as we continue to invest heavily in powering customer service over messaging channels, ultimately driving improved call center efficiency and increased customer satisfaction," said Ido Bornstein-HaCohen, CEO of Conversocial. 

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"Iskandar has a proven track record of being a creative problem solver who has achieved business goals by leveraging the innovative use of technology. This is important for our future success as we look to expand on our mission of creating meaningful customer interactions by combining humans and automation for customer service on messaging channels, and we are thrilled to have him along for the ride."

Along with Iskandar's hire, we have further plans to continue growing our engineering headcount throughout the year, furthering our commitment to enhance our product capabilities. Iskandar will be responsible for supporting the team's learning in the product design process on a day-to-day basis, and fostering their growth as engineers.

"Iskandar has a proven track record of being a creative problem solver who has achieved business goals by leveraging the innovative use of technology."

"The world of asynchronous communications over private messaging channels is unlocking massive potential when it comes to the future of customer service," said Iskandar. 

"Conversocial has a huge opportunity to allow businesses to deliver a great customer service with the help of our technology, and I'm excited to join this highly-talented team to lead the overall technical vision, providing the industry's most advanced technology to customers worldwide."


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