As a business, our ethos is built upon helping people. We are a customer experience platform, with deep roots in customer care, after all.
With that, we are deeply concerned during these challenging times about our customers, brands that share our vision and who aim to best serve their customers. Many businesses are struggling to keep up with consumer demands. Many more are seeing operation disruption as staff move to working remotely instead of at the contact center. In the world of customer experience, this global pandemic has brought many hurdles to businesses, and the increased volume of customer inquiries is certainly one of them.
We’ve seen first-hand the huge spikes of inbound volume from concerned customers; here’s a view of how inbound messaging volume has spiked across our portfolio of travel and hospitality customers.
We understand that resources are spread thin across businesses right now and you are trying to handle extremely high incoming volumes to your customer support team. To alleviate the strain on your contact center, we’ve adjusted our commercial structure to get you up and running on messaging channels within just 24 hours.
We can help by:
We are proud to be integrated with Messenger from Facebook and its COVID-19 initiative. The initiative supports government health organizations and UN health agencies with using Messenger to help them share timely and accurate information about coronavirus with their audiences.
As communities around the world are dealing with disruptions to their daily lives due to the coronavirus outbreak, messaging channels such as Messenger are vital during this pandemic for keeping connected, staying in contact with loved ones and receiving trusted information efficiently from health organizations.
What does this mean?
Messenger is used by more than 1.3billion people globally. It is a unique channel that facilitates 1:1 asynchronous communication and is also used by government agencies, NGOs, and verified health organizations. By joining Messenger on this program, we’ll help these agencies to best use Messenger to share credible and up-to-date information about the pandemic.
What are we providing?
Crisis management is in full swing but no one knows how long this situation will last and how sustainable these continuity plans are. They need to work not just for the short-term, but to ensure longevity too. We genuinely care about your efforts to share timely and accurate information that helps your customers in these uncertain times.
We are committed to helping you continue providing a service while also ensuring that your employees are kept healthy and safe during such a difficult time.
As always, we are here to support you. Feel free to reach out to us anytime.