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Latest 14 Jun 2018 | Social Care

Conversocial Rated Leader in Enterprise Social Customer Service Software

We are excited to announce that, based on customer ratings and review, we have been identified as a leader and high performer in several categories under the Social Customer Service sector on G2 Crowd, the world's leading business solution review platform.

Based on authentic customer reviews, we have been honored for our industry-leading customer satisfaction ratings in the most recent G2 Crowd Social Customer Service Spring 2018 Grid and Index reports, namely:

  • G2 Grid® Report for Social Customer Service
  • Usability Index for Social Customer Service, with top ratings for ‘Ease of Use’
  • Implementation Index for Social Customer Service, with top ratings for ‘Fastest Implementation’ and ‘Ease of Setup’
  • Relationship Index for Social Customer Service, with top ratings for ‘customer satisfaction’

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We have already become the Social Messaging platform for numerous of today’s global brands including Hyatt, Tesco and Google to ensure they are supporting in-the-moment resolution, at scale, driving profitable and lasting relationships through all public and private social messaging channels.

Aside from the honest, positive ratings we’ve received from numerous enterprise customers, their own words speak volumes about how critical our platform is within their customer engagement hubs and contact centers. In recent reviews from our customers, it’s clear that being able to deliver customer service via Social Messaging has been a huge boost to business operations. Here's just a sampling of the reviews that make us smile:

In today’s competitive marketplace, our goal is to continue to help turn Social Messaging into a competitive differentiator for brands—by making it easy and straightforward for customers to get help through social, mobile channels.
We are excited to be named a leader by G2 Crowd in multiple social customer service categories to help companies tangibly improve resolution time, customer satisfaction, capturing customer insights, adopting new innovative channels and impacting their bottom line.
 
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In today’s competitive marketplace, our goal is to continue to help turn Social Messaging into a competitive differentiator for brands—by making it easy and straightforward for customers to get help through social, mobile channels. Today’s consumers no longer require just responsiveness; they demand that conversations between customers and businesses be as effortless and familiar as dialogs between friends and family. These accolades are a direct reflection of our attention to these consumer needs.

"
Conversocial is so simple and easy to use, both myself and my teams love using it. You can tell it has been built with Customer Services in mind. The analytics feature gives the detail you need but is so easy to use. Play Mode is a great feature to ensure that our customers are getting a great quick service from our agents and gives continuity for our customers on who they are speaking to on...
"
Social Media Manager, Thomas Cook Airlines

G2 Crowd leverages more than 381,000 user reviews to drive better purchasing decisions. Business professionals, buyers, investors, and analysts use the site to compare and select the best software and services based on peer reviews and synthesized social data. Every month, more than one million people visit G2 Crowd’s site to gain unique insights.

According to Michael Fauscette, Chief Research Officer of G2 Crowd, “rankings on G2 Crowd reports are based on data provided to us by real users. We are excited to share the achievements of the products ranked on our site because they represent the voice of the user and offer terrific insights to potential buyers around the world.”

Learn more about what real users have to say or leave your own review of Conversocial on G2 Crowd’s Conversocial reviews page!

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