Latest 09 Oct 2020 | Customer Service | 6 minute read 5 Things To Consider When Building a Bot Phillip Hunter, Founder of CCAI Service and one of the architects of Alexa, gives a masterclass on how to build a great bot. Read Article
07 Oct 2020 | Customer Service | 9 min read WhatsApp Business vs Facebook Messenger - Comparing Messaging Channels You should move to messaging, but it's important to understand which channel to use and how it suits your customer's needs.
02 Oct 2020 | Customer Service | 5 min read 5 Things We Learnt About Google's Business Messages from Google's Rob Lawson Listen to the 5 key takeaways from our in-depth conversation with Head of Partnerships and Advocacy at Google Business Messaging Rob Lawson.
28 Sep 2020 | Customer Service | 4 min read Why Invest in CX During a Recession Consumers tend to consume less in a recession, so it's vital brands invest in CX to ensure a loyal and happy customer base.
18 Sep 2020 | Customer Service | 4 min read The Future of Customer Experience Management It's a very different world from 12 months ago and companies need to adapt their CX strategies. Check out our 5 predictions for how the industry will change.