8 Ways to Use SMS for Customer Experience

27 Jul 2021 | Messaging Channels  | 6 min read

Why Loyalty is More Important Than Acquisition for Retailers in a Post-Covid World

As the world emerges from Covid-19 restrictions, consumer habits have changed. They demand convenience and it's the most important thing for customer retention.

20 Jul 2021 | Messaging Channels  | 4 min read

How to Engage Customers on Instagram

Instagram is the social platform that should be an eCommerce brand's dream - here's our guide on how to utilize its reach to engage your customers.

14 Jul 2021 | Best Practices  | 4 min read

Airline Conversocial Intent Data: What Customer Conversations Mean for Airlines

In our second industry deep dive, we analyze the airline industry and their customers' top conversation intents.

13 Jul 2021 | Customer Service  | 6 min read

Combatting 'The Great Resignation' with Great Automation

With Covid restrictions lifting, The Great Resignation is underway. A contact center can turn to messaging and automation to combat the potential high employee churn.

07 Jul 2021 | Messaging Channels  | 7 min read

Retail Conversocial Intent Data: What Customer Conversations Mean for Retailers

Every quarter we look at the top customer conversations for Conversocial's partners and analyze the trends and patterns for each industry.

18 Jun 2021 | Messaging Channels  | 12 min read

Why Financial Brands Should put Conversational CX at the Heart of Their Customer Engagement Strategy

Modern consumers want a more simple, personalized and convenient experience from their banks, introducing conversational CX can help address all of their needs.

03 Jun 2021 | Messaging Channels  | 2 min read

Introducing: The Conversocial CX Playbook for Private Messaging Channels

Conversocial's CX Playbook offers real-world use cases brands can introduce that will engage consumers on private messaging channels across the customer lifecycle.

01 Jun 2021 | Messaging Channels  | 4 min read

5 Tips for Integrating Automation into Your Customer Experience Strategy

Conversocial's CEO Ido Bornstein-Hacohen gives your brand a rundown of how to introduce effective automation into your customer experience strategy.

20 May 2021 | Best Practices  | 9 min read

How Retail and Ecommerce Brands Can Use Conversational Data to Combat Unpredictable Supply Chains

After the pandemic hit all stages of the supply chain, brands need to use private messaging channels to combat the fallout and keep customers happy.