13 Apr 2021 |
Messaging Channels
| 1 min read
5 Key Stats from Conversocial's State of CX Trends 2021
Five of the key stats from Conversocial's State of CX Trends 2021 report.
09 Apr 2021 |
Messaging Channels
| 7 min read
How to Drive Customer Acquisition Using Facebook Messenger, Instagram and WhatsApp
Private messaging channels are for more than just customer service and should be at the heart of every brand's customer acquisition strategy.
08 Apr 2021 |
Messaging Channels
| 6 min read
How to Drive Customer Acquisition Using Apple Business Chat and Google's Business Messages
Private messaging channels are for more than just customer service and should be at the heart of every brand's customer acquisition strategy.
30 Mar 2021 |
Messaging Channels
| 4 min read
How Apple Business Chat Enables Ecommerce Brands to Boost Sales
Using Apple Business Chat's tools can help brands to boost sales over mobile devices, using product recommendations and discovery for amazing CX.
26 Mar 2021 |
Messaging Channels
| 3 min read
How to Maximize Engagement on Your Next Product Launch with Facebook Messenger
Marketers can add private messaging channels to their strategy for promoting any new product as the best way to engage prospective and current customers.
23 Mar 2021 |
Messaging Channels
| 4 min read
How In-Store Pickup Improves Customer Engagement
In-store pickup offers a safe way to encourage customers back to shops and an incredible chance for engagement over private messaging channels.
17 Mar 2021 |
Bots and Automation
| 2 min read
Brands and Bots are the Future of Conversational CX
How brands need to embrace automation quickly to capitalize on the shift in consumer habits and stay a head of the curve.
14 Mar 2021 |
Best Practices
| 3 min read
How to Meet Modern Customer Demands With Great CX
From Conversocial's State of CX Trends 2021, we discuss how consumer attitudes have changed in the last 12 months and how brands can capitalize.
07 Mar 2021 |
Industry News
| 3 min read