How To Keep Customers Loyal and Happy In The Face of Global Supply Chain Challenges

12 Oct 2021 | Intelligent Automation  | 6 min read

Airline Conversational Intent Data: Combatting the New Contact Center Surge Through Intelligent Automation

Find out how to handle the surge in customer conversations hitting the airline industry with our industry data deep dive.

30 Sep 2021 | Messaging Channels  | 4 min read

Introducing The Conversational Marketing Playbook: Why Messaging Channels are a Marketer's Best Tool

Conversocial's Conversational Marketing playbook, your guide to using messaging channels for exceptional customer engagement through continuous meaningful conversations.

14 Sep 2021 | Messaging Channels  | 5 min read

5 Best Practices for Building Customer Relationships With Messaging Channels

Retaining customers is as vital as attracting new ones, brand that use messaging channels for building customer relationships are already ahead of their competitors.

17 Aug 2021 | Customer Service  | 5 min read

Why Consumers Shifting to Digital Channels Means Your Travel Brand Should Embrace Conversational CX

As changing consumer habits combine with more passengers starting fly and take the train, the customer engagement landscape looks very different to pre-pandemic.

03 Aug 2021 | Messaging Channels  | 5 min read

8 Ways to Use SMS for Customer Experience

SMS is the universal platform that every mobile phone owner has access to, it's a universal channel that brands can use to create amazing conversational customer experiences.

27 Jul 2021 | Messaging Channels  | 6 min read

Why Loyalty is More Important Than Acquisition for Retailers in a Post-Covid World

As the world emerges from Covid-19 restrictions, consumer habits have changed. They demand convenience and it's the most important thing for customer retention.

20 Jul 2021 | Messaging Channels  | 4 min read

How to Engage Customers on Instagram

Instagram is the social platform that should be an eCommerce brand's dream - here's our guide on how to utilize its reach to engage your customers.

14 Jul 2021 | Best Practices  | 4 min read

Airline Conversocial Intent Data: What Customer Conversations Mean for Airlines

In our second industry deep dive, we analyze the airline industry and their customers' top conversation intents.

13 Jul 2021 | Customer Service  | 6 min read

Combatting 'The Great Resignation' with Great Automation

With Covid restrictions lifting, The Great Resignation is underway. A contact center can turn to messaging and automation to combat the potential high employee churn.