17 Dec 2020 |
Messaging Channels
| 2 min read
Why Does Engagement Through Messaging Matter to Customer Experience Executives?
Our Definitive Guide to Customer Experience 2021 looks at how to provide exceptional CX across the customer lifecycle, here we examine a couple of touchpoints that messaging channels can improve.
15 Dec 2020 |
Customer Service
| 2 min read
Why Does Customer Care Through Messaging Matter to Customer Service Execs?
Our Definitive Guide to Customer Experience 2021 looks at how to provide exceptional CX across the customer lifecycle, here we dive into how messaging can be used for customer care.
11 Dec 2020 |
Bots and Automation
| 2 min read
Why Does Customer Acquisition Through Messaging Matter for Marketers?
Our Definitive Guide to Customer Experience 2021 looks at how to provide exceptional CX across the customer lifecycle, here we dive into how messaging can be used for customer acquisition.
08 Dec 2020 |
Customer Service
| 4 min read
Introducing: Conversocial's Definitive Guide To Customer Experience 2021
Truly great CX happens throughout the entire customer lifecycle. Find out how to use messaging channels for providing exceptional experiences across the buyer journey.
01 Dec 2020 |
Customer Service
| 5 min read
5 Reasons Conversational Data Should Influence Every CX Strategy
Listen to Intercom's Des Traynor sing the praises of conversational data and the huge impact the insights it provides can have on your CX strategy
19 Nov 2020 |
Customer Service
| 6 min read
Retailers, Are You Ready for a Digital Christmas?
Retailers are facing an uncertain Christmas across the world, with Covid trying to dull all festive cheers. Embracing digital solutions is the best way they can survive.
18 Nov 2020 |
Customer Service
| 3 min read
Nearly 70% Of Consumers Moved to Messaging During the Pandemic
In a year of upheaval consumers and brands have had to adapt their habits to suit the circumstances. It turns out many people don't want to go back.
13 Nov 2020 |
Messaging Channels
| 8 min read
Which Major Companies Use Apple Business Chat?
With 1.5bn devices worldwide, Apple have a huge potential audience for their business messaging service, so it's time to look at which businesses use Apple Business Chat, and why.
04 Nov 2020 |
Best Practices
| 5 min read