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Latest 08 Apr 2019 | Infographic

Infographic: The State of Digital Customer Experience in 2019

In the past year, the CX domain has transformed. These are Conversocial's top 5 2018 vs 2019 changes to customer expectations.
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27 Mar 2019 | Customer Experience

How Thomas Cook Has Created a Successful Customer Experience Strategy Built For Messaging Channels

Travel brands have to be prepared for the unexpected if they want to win over customers. This is how Thomas Cook has created a successful CX strategy fit for the digital age.
07 Mar 2019 | Financial Services

How Will Big Financial Brands Compete With Fintechs?

Today, established financial brands are beset by upstart competitors offering simple alternatives to throngs of young consumers who don’t share their parents’ affinities for big marble columns. This ...
27 Feb 2019 | Customer Experience

2018's Digital Transformation Has Made 2019 a Digital World

We hardly need to tell you that in today’s day and age, technology plays a huge part in our everyday lives. Just consider how many hours you and your peers spend on smartphones, in front of ...
20 Feb 2019 | White Paper

Introducing The State of Digital Customer Experience Report 2019

With changing consumer expectations and technological advancements propelling us into a digital world, how are brands meant to keep up to deliver the most friction-free customer experience? The State ...
31 Jan 2019 | Customer Experience

Watch out for Apple Business Chat

Apple Business Chat is about to take the digital customer service landscape by storm. This is why it matters.
08 Jan 2019 | Bots

What Are The Top Customer Service Stats and Trends For 2019

Moving forwards into 2019, as customer expectations continue to climb, the success of a brand will ultimately mean navigating the complex customer-centric marketplace! But how will the customer ...
10 Dec 2018 | Bots

8 Non-Obvious Uses For Chatbots

Chatbots may have been over-hyped at first, but as artificial intelligence improves, their usefulness as a support tool has grown increasingly clear.
03 Dec 2018 | White Paper

Introducing the 6th Definitive Guide to Customer Service in the Era of Social Messaging

The latest in Conversocial's series of comprehensive annual analysis of your customers' digital care expectations. Our 2019 Definitive Guide will help you prepare for the Era of Social Messaging with ...
05 Nov 2018 | Best Practices

What Caused 3 Major Brands to Adopt Digital Support?

We live in the digital age. Nowadays, any brand that wants to ride the wave of success has to be digitally innovative in order to meet the rising expectations of the ‘always-on’ digital, mobile ...

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