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Latest 10 Aug 2018 | Industry News

This week: 20 Companies With the Best Support, CX in 2022, and Top Trends

This week: 20 Companies With the Best Support, CX in 2022, and Top Trends
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12 Jun 2018 | Hospitality

How AI, VR, and IoT are Redefining the Hospitality Industry

To continue to earn their customers’ loyalty, hospitality brands are embracing technology. And in particular, they are finding that artificial intelligence (AI), virtual reality (VR), and the ...
17 Apr 2018 | Best Practices

Does Proactive Customer Service Give You A Competitive Advantage?

Proactive customer service might seem daunting, but it can be your competitive differentiator in a saturated market. Today’s high-value customer is engaged in, and open to, brand communication on ...
06 Apr 2018 | Best Practices

How to Prepare For Support Spikes in the Age of Uncertainty

Corporate silence or blanket PR statements fail to satisfy expectations for digital customers. As we venture further into the age of uncertainty, here’s how you can protect yours.
14 Mar 2018 | Best Practices

The State of Digital Customer Care in 2018

The customer service landscape has radically altered over the past year. This report addresses the key consumer behaviours and trends impacting the state of digital customer service in 2018 and ...
07 Feb 2018 | Best Practices

Infographic: Which Airlines Are Leading and Lagging in Digital Customer Service?

For the airline industry digital care is critical to the full-service experience. This infographic showcases the key findings from our Airline Benchmark Report.
29 Jan 2018 | Best Practices

The Top 5 Customer Service Stats and Trends For 2018

As 2018 rolls in, here are the top 5 stats and trends to keep in mind as you consider making innovative changes to your digital engagement strategy.
23 Jan 2018 | Best Practices

Gymshark’s Social Care Story: Building a Social Care Operation for the Digital Customer

Gymshark, one of the UK’s fastest growing e-retailers and a Conversocial partner, have quickly embraced digital care as a competitive advantage. Today, in partnership with Gymshark, we released a new ...
08 Jan 2018 | Best Practices

Time to Take Off With Your Digital Customer Care Strategy

Your travelers’ lives are digital, but is your customer care stuck in the past? Conversocial’s NEW Airline Benchmark Report is here!
15 Dec 2017 | Customer Experience

ScotRail Add Automation Functionality on Twitter to Deliver More Efficient Social Customer Care

ScotRail is the first train operating company to implement DM Dispatcher into their digital customer care strategy for a more effortless service on Twitter.

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