22 Aug 2019 |
Customer Service
| 6 min read
Is Contacting Your Brand As Easy As Messaging A Friend?
How do you make communicating with a business just as easy as messaging a friend?
25 Jul 2019 |
Customer Service
| 6 min read
What Tone Should Your Chatbot Take?
Your chatbot’s ‘voice’ can make or break customer interactions. What’s appropriate depends on the situation, but being conversational is always bound to be a winner...
17 Jul 2019 |
Customer Service
| 5 min read
How Are Consumers Reacting To Chatbot Led Care?
When it comes to chatbots, we know that most brands are in favor of them, but how do consumers feel?
03 Jul 2019 |
Customer Service
| 11 min read
9 Favorite Thought Leaders In CX Chatbots
As customer support chatbots rise in popularity several thought leaders have risen to guide the conversation. These are our top 9.
01 May 2019 |
Customer Service
| 6 min read
6 Consumer Truths About Chatbots
Chatbots have taken the tech industry by storm. As the hype for both business and recreational chatbots has increased, it can be tough to tell how widely they’re actually used, or what they’re used ...
25 Apr 2019 |
Customer Service
| 8 min read
Automation Evolution – The Brief History of Chatbots
If you haven’t deployed a customer support chatbot yet, chances are you’re considering it. Bots functionality has advanced rapidly over the past few years. But where did it all begin?
08 Apr 2019 |
Customer Service
| 4 min read
Infographic: The State of Digital Customer Experience in 2019
In the past year, the CX domain has transformed. These are Conversocial's top 5 2018 vs 2019 changes to customer expectations.
27 Mar 2019 |
Customer Service
| 14 min read
How Thomas Cook Has Created a Successful CX
Travel brands have to be prepared for the unexpected if they want to win over customers. This is how Thomas Cook has created a successful CX strategy fit for the digital age.
07 Mar 2019 |
Customer Service
| 7 min read