Latest 22 Aug 2019 | Customer Service

Is Contacting Your Brand As Easy As Messaging A Friend?

How do you make communicating with a business just as easy as messaging a friend?

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25 Jul 2019 | Customer Service

What Tone Should Your Chatbot Take?

Your chatbot’s ‘voice’ can make or break customer interactions. What’s appropriate depends on the situation, but being conversational is always bound to be a winner...

17 Jul 2019 | Customer Service

How Are Consumers Reacting To Chatbot Led Care?

When it comes to chatbots, we know that most brands are in favor of them, but how do consumers feel?

03 Jul 2019 | Bots and Automation

9 Favorite Thought Leaders In CX Chatbots

As customer support chatbots rise in popularity several thought leaders have risen to guide the conversation. These are our top 9.

01 May 2019 | Customer Service

6 Consumer Truths About Chatbots

Chatbots have taken the tech industry by storm. As the hype for both business and recreational chatbots has increased, it can be tough to tell how widely they’re actually used, or what they’re used ...

25 Apr 2019 | Bots and Automation

A Brief History of Bots for Busy People

If you haven’t deployed a customer support chatbot yet, chances are you’re considering it. Bots functionality has advanced rapidly over the past few years. But where did it all begin?

08 Apr 2019 | Customer Service

Infographic: The State of Digital Customer Experience in 2019

In the past year, the CX domain has transformed. These are Conversocial's top 5 2018 vs 2019 changes to customer expectations.

27 Mar 2019 | Customer Service

How Thomas Cook Has Created a Successful Customer Experience Strategy Built For Messaging Channels

Travel brands have to be prepared for the unexpected if they want to win over customers. This is how Thomas Cook has created a successful CX strategy fit for the digital age.

07 Mar 2019 | Customer Service

How Will Big Financial Brands Compete With Fintechs?

Today, established financial brands are beset by upstart competitors offering simple alternatives to throngs of young consumers who don’t share their parents’ affinities for big marble columns. This ...

27 Feb 2019 | Customer Service

2018's Digital Transformation Has Made 2019 a Digital World

We hardly need to tell you that in today’s day and age, technology plays a huge part in our everyday lives. Just consider how many hours you and your peers spend on smartphones, in front of ...

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