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Latest
10 Dec 2018 |
Intelligent Automation
8 Non-Obvious Uses For Chatbots
Chatbots may have been over-hyped at first, but as artificial intelligence improves, their usefulness as a support tool has grown increasingly clear.
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Social Messaging
Digital Customer Care
Customer Experience
Intelligent Automation
03 Dec 2018
|
Thought Leadership
Introducing the 6th Definitive Guide to Customer Service in the Era of Social Messaging
The latest in Conversocial's series of comprehensive annual analysis of your customers' digital care expectations. Our 2019 Definitive Guide will help you prepare for the Era of Social Messaging with ...
05 Nov 2018
|
Digital Customer Care
What Caused 3 Major Brands to Adopt Digital Support?
We live in the digital age. Nowadays, any brand that wants to ride the wave of success has to be digitally innovative in order to meet the rising expectations of the ‘always-on’ digital, mobile ...
30 Oct 2018
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Best Practices
Managing Crises in the Digital Age
Digital channels demand a new approach to a crisis. Corporate silence or blanket PR statements fail to satisfy expectations for the modern customer, not to mention the time it takes for a press ...
23 Oct 2018
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Best Practices
What Are Consumers Doing on Mobile Messengers?
Mobile messenger apps are undeniably hot. Nearly 80 percent of mobile users around the world have downloaded messaging apps like Facebook Messenger, WhatsApp, and WeChat, according to Adweek. But ...
03 Oct 2018
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Training
The Five Keys to Confident-Sounding Support Agents
Many of your employees are disengaged, and their apathy is tangible to customers, especially in the digital era, where agents double as brand ambassadors.
10 Aug 2018
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Industry News
This week: 20 Companies With the Best Support, CX in 2022, and Top Trends
This week: 20 Companies With the Best Support, CX in 2022, and Top Trends
12 Jun 2018
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Hospitality
How AI, VR, and IoT are Redefining the Hospitality Industry
To continue to earn their customers’ loyalty, hospitality brands are embracing technology. And in particular, they are finding that artificial intelligence (AI), virtual reality (VR), and the ...
17 Apr 2018
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Best Practices
Does Proactive Customer Service Give You A Competitive Advantage?
Proactive customer service might seem daunting, but it can be your competitive differentiator in a saturated market. Today’s high-value customer is engaged in, and open to, brand communication on ...
06 Apr 2018
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Best Practices
How to Prepare For Support Spikes in the Age of Uncertainty
Corporate silence or blanket PR statements fail to satisfy expectations for digital customers. As we venture further into the age of uncertainty, here’s how you can protect yours.
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