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Latest 01 May 2019 | Bots

6 Consumer Truths About Chatbots

Chatbots have taken the tech industry by storm. As the hype for both business and recreational chatbots has increased, it can be tough to tell how widely they’re actually used, or what they’re used for.
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25 Apr 2019 | Customer Experience

A Brief History of Bots for Busy People

If you haven’t deployed a customer support chatbot yet, chances are you’re considering it. Bots functionality has advanced rapidly over the past few years. But where did it all begin?
08 Apr 2019 | Infographic

Infographic: The State of Digital Customer Experience in 2019

In the past year, the CX domain has transformed. These are Conversocial's top 5 2018 vs 2019 changes to customer expectations.
27 Mar 2019 | Customer Experience

How Thomas Cook Has Created a Successful Customer Experience Strategy Built For Messaging Channels

Travel brands have to be prepared for the unexpected if they want to win over customers. This is how Thomas Cook has created a successful CX strategy fit for the digital age.
07 Mar 2019 | Financial Services

How Will Big Financial Brands Compete With Fintechs?

Today, established financial brands are beset by upstart competitors offering simple alternatives to throngs of young consumers who don’t share their parents’ affinities for big marble columns. This ...
27 Feb 2019 | Customer Experience

2018's Digital Transformation Has Made 2019 a Digital World

We hardly need to tell you that in today’s day and age, technology plays a huge part in our everyday lives. Just consider how many hours you and your peers spend on smartphones, in front of ...
20 Feb 2019 | White Paper

Introducing The State of Digital Customer Experience Report 2019

With changing consumer expectations and technological advancements propelling us into a digital world, how are brands meant to keep up to deliver the most friction-free customer experience? The State ...
31 Jan 2019 | Customer Experience

Watch out for Apple Business Chat

Apple Business Chat is about to take the digital customer service landscape by storm. This is why it matters.
08 Jan 2019 | Bots

What Are The Top Customer Service Stats and Trends For 2019

Moving forwards into 2019, as customer expectations continue to climb, the success of a brand will ultimately mean navigating the complex customer-centric marketplace! But how will the customer ...
10 Dec 2018 | Bots

8 Non-Obvious Uses For Chatbots

Chatbots may have been over-hyped at first, but as artificial intelligence improves, their usefulness as a support tool has grown increasingly clear.

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