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Michael Bretton

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Michael Bretton

While telecommunication companies are the vanguard of sleek, modern digital communication, underneath they are weighed down by vastly complex organizational structures. Many operate both fixed-line as well as wireless networks, with both business and consumer audiences, domestically and internationally. They have incredibly complicated product offerings and backend support systems reliant on armies of engineers, and yet must package these offerings into a simple menu for customers. Regulations treat these public companies akin to utilities, hampering their ability to respond nimbly, and most have a long trail of legacy systems inherited through divisions and acquisitions.

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How Openreach Launched their Social Care Operation in Partnership with Conversocial

By Michael Bretton
Feb 13, 2018 4:18:00 AM
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