10 May 2019 |
Social Messaging
| 5 min read
Part 2: Facebook Doubles Down On Business Messaging at F8
In part 2 of this blog series, we continue to dive into the roundup from this year's F8.
08 May 2019 |
Customer Service
| 8 min read
Facebook Messaging Platform News from F8
With F8 wrapped up for this year, the clear message from Zuckerberg is that "the future is private."
08 May 2019 |
Social Messaging
| 6 min read
Facebook Doubles Down On Business Messaging at F8
With F8 wrapped up for this year, the clear message from Zuckerberg is that "the future is private."
19 Mar 2019 |
Customer Service
| 4 min read
Conversocial Acquires AI-Powered Conversational Commerce Platform Assist
Deal allows brands to transform sales, marketing, and customer service with dynamic customer interactions that seamlessly integrate bots and live agents
21 Jan 2019 |
Customer Service
| 6 min read
The Move to Messenger: Why a Solely Public CX Strategy is Outdated
How can brands go about providing an innovative customer service to increase the overall CX and help serve customers more efficiently than ever before?
12 Dec 2018 |
Customer Service
| 17 min read
Welcome to the Rise of the Bullshit Proof Consumer
With new social messaging channels opening up for business (including Whatsapp and Apple Business Chat) and the rapid development of artificial intelligence, it’s becoming easier and easier to ...
07 Nov 2018 |
Customer Service
| 9 min read
Subscription Businesses Can Reduce Cancellations with Social Messaging
Customer care plays an incredibly essential role in minimizing cancellations for subscription boxes by keeping customers happy should they encounter any problems, and persuading them to stay if ...
29 May 2018 |
Customer Service
| 4 min read
Messaging is Taking Over Customer Care
Customer care was discussed multiple times during the opening keynote, with Mark Zuckerberg announcing the imminent launch of WhatsApp enterprise accounts, and David Marcus demoing Messenger Customer ...
28 Nov 2017 |
Customer Service
| 7 min read