Latest 02 Jul 2019 | Company News Joshua March, Conversocial CEO and Founder: Passing On The Torch A big announcement from Conversocial's CEO, Joshua March... Read Article
08 May 2019 | Facebook Messaging Platform News from F8 With F8 wrapped up for this year, the clear message from Zuckerberg is that "the future is private."
19 Mar 2019 | Bots and Automation Conversocial Acquires AI-Powered Conversational Commerce Platform Assist Deal allows brands to transform sales, marketing, and customer service with dynamic customer interactions that seamlessly integrate bots and live agents
21 Jan 2019 | Customer Service The Move to Messenger: Why a Solely Public CX Strategy is Outdated How can brands go about providing an innovative customer service to increase the overall CX and help serve customers more efficiently than ever before?
12 Dec 2018 | Messaging Channels Welcome to the Rise of the Bullshit Proof Consumer With new social messaging channels opening up for business (including Whatsapp and Apple Business Chat) and the rapid development of artificial intelligence, it’s becoming easier and easier to ...
07 Nov 2018 | Customer Service Subscription Businesses Can Reduce Cancellations with Social Messaging Customer care plays an incredibly essential role in minimizing cancellations for subscription boxes by keeping customers happy should they encounter any problems, and persuading them to stay if ...
29 May 2018 | Messaging is Taking Over Customer Care Customer care was discussed multiple times during the opening keynote, with Mark Zuckerberg announcing the imminent launch of WhatsApp enterprise accounts, and David Marcus demoing Messenger Customer ...
28 Nov 2017 | Messaging Channels The Rise of Messaging & the Future of Customer Service For many brands the majority of questions and complaints have now shifted to private messaging channels.
24 Oct 2017 | Messaging Channels Lean-in to the Power of Messaging As a customer, the convenience of having a service conversation over messaging, in the same mobile app you’re in with your friends, is huge.
04 Oct 2017 | Messaging Channels We Live in an Effortless World… Almost The following is an excerpt of a chapter from my new book, Message Me, coming out soon.