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Corporate Best Practices
02 Jul 2019 |
Joshua March, Conversocial CEO and Founder: Passing On The Torch
A big announcement from Conversocial's CEO, Joshua March...
Digital Customer Care
10 May 2019
Part 2: Facebook Doubles Down On Business Messaging at F8
In part 2 of this blog series, we continue to dive into the roundup from this year's F8.
08 May 2019
Facebook Doubles Down On Business Messaging at F8
With F8 wrapped up for this year, the clear message from Zuckerberg is that "the future is private."
19 Mar 2019
Conversocial Acquires AI-Powered Conversational Commerce Platform Assist
Deal allows brands to transform sales, marketing, and customer service with dynamic customer interactions that seamlessly integrate bots and live agents
21 Jan 2019
The Move to Messenger: Why a Solely Public CX Strategy is Outdated
How can brands go about providing an innovative customer service to increase the overall CX and help serve customers more efficiently than ever before?
12 Dec 2018
Welcome to the Rise of the Bullshit Proof Consumer
With new social messaging channels opening up for business (including Whatsapp and Apple Business Chat) and the rapid development of artificial intelligence, it’s becoming easier and easier to ...
07 Nov 2018
Top Tips: How Subscription Businesses Can Reduce Cancellations by Investing into Social Messaging
Customer care plays an incredibly essential role in minimizing cancellations for subscription boxes by keeping customers happy should they encounter any problems, and persuading them to stay if ...
29 May 2018
Messaging is Taking Over Customer Care
Customer care was discussed multiple times during the opening keynote, with Mark Zuckerberg announcing the imminent launch of WhatsApp enterprise accounts, and David Marcus demoing Messenger Customer ...
28 Nov 2017
The Rise of Messaging
For many brands the majority of questions and complaints have now shifted to private messaging channels.
24 Oct 2017
Lean-in to the Power of Messaging
As a customer, the convenience of having a service conversation over messaging, in the same mobile app you’re in with your friends, is huge.
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