Latest 10 May 2019 | Industry News

Part 2: Facebook Doubles Down On Business Messaging at F8

In part 2 of this blog series, we continue to dive into the roundup from this year's F8.

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08 May 2019 | Industry News

Facebook Doubles Down On Business Messaging at F8

With F8 wrapped up for this year, the clear message from Zuckerberg is that "the future is private."

19 Mar 2019 | Customer Experience

Conversocial Acquires AI-Powered Conversational Commerce Platform Assist

Deal allows brands to transform sales, marketing, and customer service with dynamic customer interactions that seamlessly integrate bots and live agents

21 Jan 2019 | Social Messaging

The Move to Messenger: Why a Solely Public CX Strategy is Outdated

How can brands go about providing an innovative customer service to increase the overall CX and help serve customers more efficiently than ever before?

12 Dec 2018 | Best Practices

Welcome to the Rise of the Bullshit Proof Consumer

With new social messaging channels opening up for business (including Whatsapp and Apple Business Chat) and the rapid development of artificial intelligence, it’s becoming easier and easier to ...

07 Nov 2018 | Best Practices

Top Tips: How Subscription Businesses Can Reduce Cancellations by Investing into Social Messaging

Customer care plays an incredibly essential role in minimizing cancellations for subscription boxes by keeping customers happy should they encounter any problems, and persuading them to stay if ...

29 May 2018 | Messenger

Messaging is Taking Over Customer Care

Customer care was discussed multiple times during the opening keynote, with Mark Zuckerberg announcing the imminent launch of WhatsApp enterprise accounts, and David Marcus demoing Messenger Customer ...

28 Nov 2017 | Best Practices

The Rise of Messaging

For many brands the majority of questions and complaints have now shifted to private messaging channels.

24 Oct 2017 | Best Practices

Lean-in to the Power of Messaging

As a customer, the convenience of having a service conversation over messaging, in the same mobile app you’re in with your friends, is huge.

04 Oct 2017 | Best Practices

We Live in an Effortless World… Almost

The following is an excerpt of a chapter from my new book, Message Me, coming out soon.

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