Latest 02 Jul 2019 | Customer Service | 4 minute read Joshua March, Conversocial CEO and Founder: Passing On The Torch A big announcement from Conversocial's CEO, Joshua March... Read Article
10 May 2019 | Social Messaging | 5 min read Part 2: Facebook Doubles Down On Business Messaging at F8 In part 2 of this blog series, we continue to dive into the roundup from this year's F8.
08 May 2019 | Customer Service | 8 min read Facebook Messaging Platform News from F8 With F8 wrapped up for this year, the clear message from Zuckerberg is that "the future is private."
08 May 2019 | Social Messaging | 6 min read Facebook Doubles Down On Business Messaging at F8 With F8 wrapped up for this year, the clear message from Zuckerberg is that "the future is private."
19 Mar 2019 | Customer Service | 4 min read Conversocial Acquires AI-Powered Conversational Commerce Platform Assist Deal allows brands to transform sales, marketing, and customer service with dynamic customer interactions that seamlessly integrate bots and live agents
21 Jan 2019 | Customer Service | 6 min read The Move to Messenger: Why a Solely Public CX Strategy is Outdated How can brands go about providing an innovative customer service to increase the overall CX and help serve customers more efficiently than ever before?
12 Dec 2018 | Customer Service | 17 min read Welcome to the Rise of the Bullshit Proof Consumer With new social messaging channels opening up for business (including Whatsapp and Apple Business Chat) and the rapid development of artificial intelligence, it’s becoming easier and easier to ...
07 Nov 2018 | Customer Service | 9 min read Subscription Businesses Can Reduce Cancellations with Social Messaging Customer care plays an incredibly essential role in minimizing cancellations for subscription boxes by keeping customers happy should they encounter any problems, and persuading them to stay if ...
29 May 2018 | Customer Service | 4 min read Messaging is Taking Over Customer Care Customer care was discussed multiple times during the opening keynote, with Mark Zuckerberg announcing the imminent launch of WhatsApp enterprise accounts, and David Marcus demoing Messenger Customer ...
28 Nov 2017 | Customer Service | 7 min read The Rise of Messaging & the Future of Customer Service For many brands the majority of questions and complaints have now shifted to private messaging channels.