Latest 29 Jun 2020 | Best Practices 5 Customer Experience Trends for 2020 and Beyond Listen to 5 of the key takeaways from our in-depth conversation with CX thought leader and keynote speaker Dan Gingiss. Read Article
16 Jun 2020 | Best Practices 4 Things We Learnt About Customer Experience From the Former CDO of Starbucks Learn about customer experience from Adam Brotman. The visionary who led the digital transformation of one of the world's largest companies, Starbucks.
28 May 2020 | Customer Service 7 Ways Messaging and Automation Can Help Retailers Prepare for Re-opening As COVID-19 lockdowns begin to ease around the world, we looked at some of the ways retailers can leverage messaging and automation to help customers.
15 May 2020 | Messaging Channels SMS vs Messaging: 4 Reasons Why Messaging is the Future Our SVP of Marketing, Shane Mac, explains why SMS is redundant and why messaging platforms are the perfect channel for brands to deliver rich customer experiences.
14 May 2020 | Bots and Automation Cathy Pearl's 6 Top Tips for Designing a Chatbot Should you name your chatbot? Does it have a gender? What language does it use? We take a look at 6 top tips for designing your first chatbot.
16 Apr 2020 | Best Practices Join Google’s Cathy Pearl for a Discussion on Compassionate Conversational Experience We are delighted to have Google's Cathy Pearl joining us for a discussion around Compassionate Conversational Experience. We hope you can join us!
09 Apr 2020 | Messaging Channels What Will Messaging Apps Look Like in the 2020s? WeChat is ubiquitous in China due to its range of mini-apps for everything from renting a bike to paying for your groceries. Is an all-in-one messaging app the future for Western platforms?
19 Mar 2020 | Best Practices 6 Tips for Shifting to a Remote Contact Center Businesses are closing their physical contact centers and setting up their agents to work remotely. Here are 6 of our top tips for ensuring a seamless transition.
12 Mar 2020 | Customer Service How Do Customers Perceive Your Brand? We spoke one-on-one with 10 consumers from the US, UK, and Canada about their experiences and what sways their brand perception.
05 Mar 2020 | Best Practices Introducing - CX Innovation: A Retailers' Guide to Messaging and Automation Discover how retailers can future-proof their customer experience by leveraging the power of messaging and intelligent automation.