Latest 23 Jul 2020 | Customer Service | 6 minute read Could Messaging Replace Your Website? The concept of website-less customer experience is perhaps a bit far off for most brands, but it could be the future. Read Article
16 Jul 2020 | Customer Service | 5 min read Messaging Is Better Than Phone Calls No one likes waiting on hold. Find out why smart brands are ditching the phone and moving to messaging.
29 Jun 2020 | Customer Service | 8 min read 5 Customer Experience Trends for 2020 and Beyond Listen to 5 of the key takeaways from our in-depth conversation with CX thought leader and keynote speaker Dan Gingiss.
16 Jun 2020 | Customer Service | 7 min read 4 Things We Learnt About Customer Experience From the Former CDO of Starbucks Learn about customer experience from Adam Brotman. The visionary who led the digital transformation of one of the world's largest companies, Starbucks.
28 May 2020 | Customer Service | 9 min read 7 Ways Messaging and Automation Can Help Retailers Prepare for Re-opening As COVID-19 lockdowns begin to ease around the world, we looked at some of the ways retailers can leverage messaging and automation to help customers.
15 May 2020 | Customer Service | 6 min read SMS vs Messaging: 4 Reasons Why Messaging is the Future Our SVP of Marketing, Shane Mac, explains why SMS is redundant and why messaging platforms are the perfect channel for brands to deliver rich customer experiences.
14 May 2020 | Customer Service | 5 min read Cathy Pearl's 6 Top Tips for Designing a Chatbot Should you name your chatbot? Does it have a gender? What language does it use? We take a look at 6 top tips for designing your first chatbot.
16 Apr 2020 | Customer Service | 5 min read Join Google’s Cathy Pearl for a Discussion on Compassionate Conversational Experience We are delighted to have Google's Cathy Pearl joining us for a discussion around Compassionate Conversational Experience. We hope you can join us!
09 Apr 2020 | Customer Service | 4 min read What Will Messaging Apps Look Like in the 2020s? WeChat is ubiquitous in China due to its range of mini-apps for everything from renting a bike to paying for your groceries. Is an all-in-one messaging app the future for Western platforms?
19 Mar 2020 | Customer Service | 5 min read 6 Tips for Shifting to a Remote Contact Center Businesses are closing their physical contact centers and setting up their agents to work remotely. Here are 6 of our top tips for ensuring a seamless transition.