Latest 19 Mar 2020 | Best Practices 6 Tips for Shifting to a Remote Contact Center Businesses are closing their physical contact centers and setting up their agents to work remotely. Here are 6 of our top tips for ensuring a seamless transition. Read Article
12 Mar 2020 | Customer Service How Do Customers Perceive Your Brand? We spoke one-on-one with 10 consumers from the US, UK, and Canada about their experiences and what sways their brand perception.
05 Mar 2020 | Best Practices Introducing - CX Innovation: A Retailers' Guide to Messaging and Automation Discover how retailers can future-proof their customer experience by leveraging the power of messaging and intelligent automation.
05 Mar 2020 | Customer Service Timeless Psychology Tips for Thrilling Customers Over Messaging Support We take a look at some of the timeless psychological techniques and apply them to modern customer service experiences delivered via messaging channels.
28 Feb 2020 | Messaging Channels What Countries are the Biggest WhatsApp Users? Should you provide customer support on WhatsApp? Well, it depends on where your customer are based, but with 2 billion users, it's probably a safe bet!
20 Feb 2020 | Best Practices Measuring the Effectiveness of Your CX Service Channels The Service Index gives you a tangible metric to compare your CX service channels (and prove the effectiveness of messaging and automation)
14 Feb 2020 | Bots and Automation How Better Chatbots Lead to Better Customer Experience – Conversocial It's no longer a choice of bots or humans when structuring your customer experience. Customers want both.
03 Feb 2020 | Bots and Automation Why Human Customer Agents Should Love Bots Why customer experience agents should embrace bots and use them to deliver exceptional service.
21 Jan 2020 | Best Practices AI in Sales Podcast - Unifying Humans and Bots for Exceptional Customer Experiences Ido sits down with Victor Antiono of the AI in Sales podcast to discuss how Conversocial blends humans and bots to deliver exceptional customer experiences
09 Dec 2019 | Bots and Automation Do Customers Mind Chatting with a Chatbot? Chatbots have a key role to play in modern customer service. But what do your customers think of them and in what scenarios are they most suitable?