Latest 09 Dec 2019 | Bots and Automation

Do Customers Mind Chatting with a Chatbot?

Chatbots have a key role to play in modern customer service. But what do your customers think of them and in what scenarios are they most suitable?

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20 Nov 2019 | Customer Service

How to Write a Customer Service Job Ad for Agents with Social Smarts

Great customer service happens when you get the right people on your team. Here’s how to write a job description that will attract the right candidates.

10 Oct 2019 | Customer Service

Introducing: The Definitive Guide to Customer Service in the Era of Messaging & Automation for the Airline Industry

Discover how airlines can future-proof their customer service by leveraging the power of messaging and intelligent automation.

26 Sep 2019 | Bots and Automation

When and Where Airlines, Travel Brands, and Retailers Should Use Chatbots

Discover how leading brands in the airline and retail industry are utilizing chatbots to drive efficiency and improve customer satisfaction.

21 Aug 2019 | Company News

Introducing the New Conversocial CTO: Iskandar Najmuddin

Read more about the appointment of Iskandar Najmuddin who brings 20 years of experience in web technologies to the CTO role at Conversocial.

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