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Latest
09 Dec 2019 |
Bots and Automation
Do Customers Mind Chatting with a Chatbot?
Chatbots have a key role to play in modern customer service. But what do your customers think of them and in what scenarios are they most suitable?
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Customer Service
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Best Practices
20 Nov 2019
|
Customer Service
How to Write a Customer Service Job Ad for Agents with Social Smarts
Great customer service happens when you get the right people on your team. Here’s how to write a job description that will attract the right candidates.
10 Oct 2019
|
Customer Service
Introducing: The Definitive Guide to Customer Service in the Era of Messaging & Automation for the Airline Industry
Discover how airlines can future-proof their customer service by leveraging the power of messaging and intelligent automation.
26 Sep 2019
|
Bots and Automation
When and Where Airlines, Travel Brands, and Retailers Should Use Chatbots
Discover how leading brands in the airline and retail industry are utilizing chatbots to drive efficiency and improve customer satisfaction.
21 Aug 2019
|
Company News
Introducing the New Conversocial CTO: Iskandar Najmuddin
Read more about the appointment of Iskandar Najmuddin who brings 20 years of experience in web technologies to the CTO role at Conversocial.
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