Digital Customer Care
White Papers & Reports
17 Jul 2018 |
Social Customer Care Agents: Why AI is a Help, Not a Hindrance
Being a part of a social customer care team can be extremely stressful. Not only are you expected to know everything about every part of the business, you’re also expected to experience abuse, complaints, media crises and general negativity as part of your day to day job.
21 Feb 2018
When saying 'sorry' is not enough
Here are my top three practical best practices, from working with 100s of social care brands, for avoiding the word 'sorry'.
11 Jul 2017
9 Ways to Motivate Your High-Performing Social Care Team
Best practices for motivating your social customer care team.