Facebook Messenger now lets brands talk to everyone, regardless of having a Facebook account

23 Jun 2020 | Customer Service  | 7 min read

Give Your Team a Hand: Agent Assist & The Road to Service Automation

Learn how Conversocial's "Agent Assist" is giving customer service reps a virtual assistant to help make their job a little bit easier.

22 Apr 2020 | Customer Service  | 15 min read

Introducing: The Conversational Customer Experience Platform

The all-new Conversational Customer Experience Platform by Conversocial brings together key capabilities into a single suite that enables brands to engage throughout the customer journey via ...

01 Nov 2018 | Customer Service  | 4 min read

WhatsApp with the Future of Social Customer Care?

Social customer service has an 800-lb gorilla in the room that's finally ready to talk.

12 Sep 2018 | Customer Service  | 4 min read

Conversocial - Best CRM Platform of 2018

Conversocial is honored to be named ‘Best CRM Platform’ winner in the 2018 Digiday Technology Awards. The media company and publisher Digiday announced winners on Facebook Live last week and will ...

14 Jun 2018 | Customer Service  | 6 min read

Conversocial Rated Leader in Enterprise Social Customer Service Software

G2 Crowd published their Spring 2018 Social Customer Service Grid and Index reports. Based on customer reviews, Conversocial has been honored across numerous Enterprise categories in a new G2 Crowd ...

04 May 2018 | Customer Service  | 4 min read

The Social Messaging Advantage Pays Off for Volaris Airlines

Messaging proves to be 83% more cost effective while driving higher customer satisfaction in our latest case study with Volaris Airlines.

28 Mar 2018 | Customer Service  | 4 min read

Conversocial Transforms WeChat Messaging into a Digital Customer Care Channel

Social messaging platform for digital customer service helps brands expand their customer care footprint with over 1 billion customers on WeChat.

07 Nov 2017 | Customer Service  | 5 min read

Conversocial and Its Customers Among First to Launch Messenger Customer Chat

Customer chat allows brands to initiate customer conversations on brand properties, creating a single, seamless and continuous conversation over Messenger.

07 Apr 2017 | Customer Service  | 6 min read

3 Reasons Conversocial’s Social Authentication Feature Will Change the Way You Serve on Social

Authenticating your customers on social opens up the door for the kind of service that will decrease effort and increase customer loyalty.