Latest 01 Nov 2018 | Messenger

WhatsApp with the Future of Social Care?

Social customer service has an 800-lb gorilla in the room that's finally ready to talk.

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Conversocial Wins Digiday Technology Award for 'Best CRM Platform' of 2018

Conversocial is honored to be named ‘Best CRM Platform’ winner in the 2018 Digiday Technology Awards. The media company and publisher Digiday announced winners on Facebook Live last week and will ...

14 Jun 2018 | Awards

Conversocial Rated Leader in Enterprise Social Customer Service Software

G2 Crowd published their Spring 2018 Social Customer Service Grid and Index reports. Based on customer reviews, Conversocial has been honored across numerous Enterprise categories in a new G2 Crowd ...

04 May 2018 | Messenger

The Social Messaging Advantage Pays Off for Volaris Airlines

Messaging proves to be 83% more cost effective while driving higher customer satisfaction in our latest case study with Volaris Airlines.

28 Mar 2018 | Customer Service

Conversocial Transforms WeChat Messaging into a Digital Customer Care Channel

Social messaging platform for digital customer service helps brands expand their customer care footprint with over 1 billion customers on WeChat.

07 Nov 2017 | Messenger

Conversocial and Its Customers Among First to Launch Messenger Customer Chat

Customer chat allows brands to initiate customer conversations on brand properties, creating a single, seamless and continuous conversation over Messenger.

07 Apr 2017 | Social Messaging

3 Reasons Conversocial’s Social Authentication Feature Will Change the Way You Serve on Social

Authenticating your customers on social opens up the door for the kind of service that will decrease effort and increase customer loyalty.

18 Jan 2017 | Best Practices

The 6 Most Important Customer Service Stats for 2017

Re-evaluate how you are servicing your customer over the channels that they own: social media.

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