We recently published an article in which Volaris Airlines has demonstrated that Social Messaging was not only 83% more cost effective, but also drove up customer satisfaction at the same time. Following on Volaris’ positive experience with their lau...
June 21, 2018 6:33 AM
Xinglong Wang
We are excited to announce that, based on customer ratings and review, we have been identified as a leader and high performer in several categories under the Social Customer Service sector on G2 Crowd, the world's leading business solution review platform.
Messaging proves to be 83% more cost effective while driving higher customer satisfaction in our latest case study with Volaris Airlines.
Conversocial, the leading social messaging platform for digital customer service, today announced general availability of it's WeChat integration – powering digital customer service capabilities for the massive Chinese social messaging network. The integration enables digital customer care teams to leverage intelligent agent routing, conversational filtering and prioritization, robust workflows, and real-time analytics to deliver digital care over WeChat.
Customer chat allows brands to initiate customer conversations on brand properties, creating a single, seamless and continuous conversation over Messenger, enabling brands to handle broader customer inquiries while maintaining best-in-class customer service.
