12 Aug 2020 |
| 2 min read
Facebook Messenger Now Lets Brands Talk to Everyone
Facebook's “Guest Mode” is part of the latest update to the Messenger chat plugin, which allows businesses to seamlessly connect with more customers, regardless of their browser, device, or Facebook ...
23 Jun 2020 |
Customer Service
| 6 min read
Give Your Team a Hand: Agent Assist & The Road to Service Automation
Learn how Conversocial's "Agent Assist" is giving customer service reps a virtual assistant to help make their job a little bit easier.
22 Apr 2020 |
Customer Service
| 14 min read
Introducing: The Conversational Customer Experience Platform
The all-new Conversational Customer Experience Platform by Conversocial brings together key capabilities into a single suite that enables brands to engage throughout the customer journey via ...
01 Nov 2018 |
Customer Service
| 4 min read
WhatsApp with the Future of Social Customer Care?
Social customer service has an 800-lb gorilla in the room that's finally ready to talk.
12 Sep 2018 |
Customer Service
| 4 min read
Conversocial - Best CRM Platform of 2018
Conversocial is honored to be named ‘Best CRM Platform’ winner in the 2018 Digiday Technology Awards. The media company and publisher Digiday announced winners on Facebook Live last week and will ...
14 Jun 2018 |
Customer Service
| 6 min read
Conversocial Rated Leader in Enterprise Social Customer Service Software
G2 Crowd published their Spring 2018 Social Customer Service Grid and Index reports. Based on customer reviews, Conversocial has been honored across numerous Enterprise categories in a new G2 Crowd ...
04 May 2018 |
Customer Service
| 4 min read
The Social Messaging Advantage Pays Off for Volaris Airlines
Messaging proves to be 83% more cost effective while driving higher customer satisfaction in our latest case study with Volaris Airlines.
28 Mar 2018 |
Customer Service
| 4 min read
Conversocial Transforms WeChat into a Digital Care Channel
Social messaging platform for digital customer service helps brands expand their customer care footprint with over 1 billion customers on WeChat.
07 Nov 2017 |
Customer Service
| 4 min read