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Latest 13 Apr 2021 | Messaging Channels

5 Key Stats from Conversocial's State of CX Trends 2021



1. Private Messaging Conversation has Grown 87% Year-on-Year



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2. 69% of Customers Engaged With a Brand Over Private Messaging Channels in 2020




3. 88% of Consumers Will Come Back to a Brand if They Deliver Great CX On Messaging Channels 




4. Great CX is More Important to Customers Than Competitive Pricing and Quality Products



5.  40% of Brands Believe Private Messaging Channels Will be the Biggest Disruptor of CX Strategies in 2021


Read Conversocial's State of CX Trends 2021 Report

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