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Latest 13 Apr 2021 | Messaging Channels

5 Key Stats from Conversocial's State of CX Trends 2021

 

 

1. Private Messaging Conversation has Grown 87% Year-on-Year

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2. 69% of Customers Engaged With a Brand Over Private Messaging Channels in 2020

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3. 88% of Consumers Will Come Back to a Brand if They Deliver Great CX On Messaging Channels 

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4. Great CX is More Important to Customers Than Competitive Pricing and Quality Products

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5.  40% of Brands Believe Private Messaging Channels Will be the Biggest Disruptor of CX Strategies in 2021

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Read Conversocial's State of CX Trends 2021 Report

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