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[Webinar] Social customer service 2.0. Is your enterprise ready?

Harry Rollason
By Harry Rollason on Apr 8, 2015 11:52:00 AM

Traditional customer service is broken. It's impersonal and robotic, creating a frustrated customer, left alienated by long wait times and dropped calls. The answer: Build a social customer service culture that has a personality - reinforcing your brand. 


With this in mind, join Canadian Broadcasting Corporation, Ovum and Conversocial for an interactive webinar in which we cover the operational, cultural and technological opportunities—and challenges—for adopting a #SocialFirst customer service strategy.

When: Tuesday April 14th 11am EST; 4pm GMT

Panelists include:

  • Keith Dawson, Practice Leader - Customer Engagement at Ovum
  • Daniel Fricker, Senior Manager, Digital & Social Media at Canadian Broadcasting Corporation
  • Paul Johns, Chief Marketing Officer at Conversocial

Register for the webinar

If you are unable to attend, but still interested in hearing the discussion, register and a recording will be sent out following the broadcast.

Topics: Brand Stories, Social Leaders

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