Successfully measuring the performance of your social customer service team still presents a number of unique challenges for companies. During this bite-sized 20-minute webcast we will share best practices for analyzing the performance of your agents, understanding where they are excelling and where they are struggling.
Listen to learn best practices on:
- Measuring the performance of your social customer service team
- Thresholds based on business objectives
- Using agent performance data to optimize operational efficiency
When: Wednesday July 22nd @ 1pm BST/8am EDT
If you are unable to attend, but still interested in hearing the discussion, register and a recording will be sent out following the broadcast.