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[Webcast] Putting social care performance under the microscope

Harry Rollason
By Harry Rollason on Jul 20, 2015 9:55:00 AM

Successfully measuring the performance of your social customer service team still presents a number of unique challenges for companies. During this bite-sized 20-minute webcast we will share best practices for analyzing the performance of your agents, understanding where they are excelling and where they are struggling.

Microscope

Listen to learn best practices on:

  • Measuring the performance of your social customer service team
  • Thresholds based on business objectives
  • Using agent performance data to optimize operational efficiency

When: Wednesday July 22nd @ 1pm BST/8am EDT

Register for the webcast

If you are unable to attend, but still interested in hearing the discussion, register and a recording will be sent out following the broadcast.

Topics: ROI, Customer Service

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