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[Webcast] From Social Agent to Brand Advocate: The Future Contact Center

Harry Rollason
By Harry Rollason on May 20, 2015 9:51:33 AM

Social media has overturned the traditional business-customer relationship, and with customers gaining more power than ever before, their expectations for good service will keep on rising.

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Therefore it’s imperative you get it right from the off. Join our panelists for an interactive webinar in which we cover how you recruit the right people and empower them to represent your brand—to enable a #SocialFirst customer service strategy.

When: Thursday May 28th 11am EST; 4pm GMT

Panelists include:

  • Tara Jones, Social Media Project and Communications Manager at AAA Club Partner
  • Paul Johns, Chief Marketing Officer at Conversocial

Register for the webinar

If you are unable to attend, but still interested in hearing the discussion, register and a recording will be sent out following the broadcast.

Topics: Best Practices, Customer Service

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