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[Video] When Customer Service Goes Social: Catch what you missed!

By Anna Drennan on Oct 14, 2011 5:51:00 PM

Last week was Chinwag Live: When Customer Service Goes Social. We joined forces with the great folks at Chinwag to organise a stimulating discussion around what is happening, and what will happen, to customer service through social networks.

With presentations from Gavin Sathianathan from Facebook, speaking on the significance of recent Facebook changes for business; from Guy Stephens, Technology Consultant at Capgemini, shedding light from the true customer service angle; and our very own Joshua March sharing our observations of the importance of customer care for a valuable social media presence – the event presented a holistic approach to the issues facing social customer service.

Talks were followed up with a panel discussion and audience Q&A, involving each of the speakers as well as Julia Munro, Community Manager at Marks and Spencer, and Simon Collister, Consultancy Director at We Are Social, all kept in check by experienced chair Luke Brynley-Jones, of Our Social Times.

We had a great turn out, with some left standing, and very engaging Twitter chatter! (#clcrm) For those of you who couldn’t make it - and for those who did, but would like to catch the highlights again - the full session can now be watched below. We’ve also got the speakers’ full presentations so you can capture some of those interesting facts and figures.


Thanks again to everyone who took part and came along. We look forward to the next Chinwag Live event.

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Topics: Customer Service

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