Bitesize - The Definitive Guide to Social Customer Service: Part 7/10
Here's part seven from the series of bitesize posts from our 'Definitive Guide to Social Customer Service', a practical handbook for executing a Social Customer Service program from the ground up. You can download the guide in full here.
Once you’ve laid out all the positions for your Social Dream Team it’s time to start recruiting your social agents. What are some of the key things to ensure you have the best team and train them in the best way? It’s essential that every agent is fully prepared to start working with social customers.