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All the Apple fiends out there are buzzing about the new features released in iOS10 last month. Like most, I’m opinionated about the changes for the few days post-download (still not sure how I feel about the bold typographic choices in Apple Music), but eventually I cannot remember my life of mobile operating systems past.

One feature release I’ve found quite interesting is the inclusion of more human, conversational and social interactions in iMessage that mirror some of the playful features in private messaging apps such as Messenger, SnapChat and WeChat.


Brands with Friends: iMessage Social Behavior

By Emily Lordahl
Oct 14, 2016 1:15:21 PM
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Messenger seems to be unstoppable. Not only have they passed the 1 billion user benchmark, but they are adapting at lightning speed to become the most convenient, service-friendly and useful social service channel possible. This week Facebook announced even more changes to Messenger that are relevant for brand/customer conversations.


4 Must Have Messenger Updates for Better Customer Service

By Tamar Frumkin
Sep 20, 2016 2:21:00 PM
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Mark Zuckerberg stood up on Tuesday during his keynote at the F8 conference and painted a vivid picture of how Facebook plans to connect all of us (even the 4 billion currently without internet access) via innovation, virtual reality, messaging, bots and live video. His vision is for us as a global nation to experience the world in a richer way.

For a fuller picture of what’s in store, here are the five things that you need to know about Facebook's 10 year vision that they shared at F8.


5 things that you need to know from F8 and how this affects social customer service

By Lauren Stewart
Apr 14, 2016 10:10:32 AM
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