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The week before last, amidst the excitement of USA’s opening World Cup game vs Ghana, Conversocial sponsored Useful Social Media’s Corporate Social Media Summit in New York. As the official Social Customer Service Sponsor of the event, we went with high hopes of social customer service being a standout issue for many of the brands in attendance, and we were not disappointed. Although the agenda was broad, covering topics from internal structures and training to content creation and lead generation, social customer service was one of the hot topics of the event.

So with the sun set once more on the summit, what did we learn from the stellar line-up of corporate speakers? What should you take away and apply to your own social customer service strategy?

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5 Social Customer Service Lessons from The Corporate Social Media Summit

By Harry Rollason
Jul 1, 2014 1:04:00 PM
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Last week we sponsored the Social Media for Customer Care Summit in San Francisco. The event brought together leading speakers from top brands to discuss everything social customer service. Here are some of our highlights from a packed two days.

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6 Expert Tips to Help Your Brand Provide Better Customer Service Over Social

By Harry Rollason
Feb 7, 2014 11:50:47 AM
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Conversocial is proud to sponsor the Social Media for Customer Care Summit this week in San Francisco, organized by Customer Management IQ.

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The Social Media Customer Care Summit: Will We See You There?

By Harry Rollason
Jan 28, 2014 12:00:00 PM
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Customers are increasingly reaching out to brands over social media to resolve service inquiries. To offer the highest level of service, leading brands are bringing social into their contact centers and enabling live agents to respond directly over social channels.

Training customer service for social media presents a number of unique challenges, while the public nature of social leaves little room for error. Leveraging the experience of 150+ successful social customer service integrations, Conversocial presents this free instructional webinar for brands preparing to train their customer service agents and managers for social media.

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Free Webinar: Social Customer Service, You Know the Why, Here's the How

By Rachel Tran
Dec 3, 2013 11:51:00 AM
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Conversocial CEO Josh March once again appeared on Fox Business on Monday, this time to discuss how major brands like Walmart should be responding to customers - and potential trolls - on Twitter. Below are a few choice quotes. Click here to watch the full segment.

Melissa:  Was it worthwhile for the Walmart employee to go on and engage this person [who responded to a Tweet by Walmart with strong criticism]?
Josh:  If companies...think they can use social as a one-way marketing push, they're wrong. Consumers are there and they want to be heard. By showing that you're listening and actually helping customers through those channels, it can have a major brand benefit.

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Is Walmart Responding the Right Way on Twitter? Conversocial CEO Discusses on Fox Business

By Mike Schneider
Oct 23, 2013 8:48:00 AM
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