<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=822753331186041&amp;ev=PageView&amp;noscript=1">
  • Twitter Profile for Conversocial Social Customer Care Solutions for Business
  • LinkedIn Profile for Conversocial Social Customer Care Solutions for Business

Trending at Conversocial

I was first introduced to CROWDs in May of last year when I met Conversocial’s VP of Product at a tech event in London. I’d been pitched quite a few ideas and products that day, but only one really caught my ear: peer-to-peer social support. I joined Conversocial as Product Manager for CROWDs just six weeks later.

Post

The Evolution and Future of CROWDs

By Kevin Forcet
Jan 4, 2017 4:38:00 PM
Read More

With 82% of Twitter users active on mobile, releasing our native Android Crowds app in November is an important milestone for the Crowds Community. Our beta version of the app launched in Google Play Store on the 9th of September. Check it out here.

Post

Crowds App To Leave Beta in Play Store in November

By Kevin Forcet
Dec 6, 2016 10:30:00 AM
Read More

Technology that connects people is only ever as good as the people it connects. Crowds is one of the best tools to tap into your community’s full potential, so you’ll need to find the right people to match the software. Here’s how you set up the right program to support your technology, empower your community, and meet all your targets.

Post

4 Easy Steps to Create An Effective Community Program with CROWDS

By Kevin Forcet
Sep 21, 2016 12:06:07 PM
Read More

Pokemon GO is the fastest growing mobile app to date, surpassing Twitter in daily users (21 million) in its first week and overtaking Facebook with daily average engagement (33 minutes, 21 seconds) in its second week. With this in mind I went out into the field to see what the buzz around Pokemon GO was really all about and how players are getting support for issues that occur inside of the game.

With "self-service" becoming more popular amongst games, where do players turn for commonly asked questions, issues, etc.? How can a company truly handle the volumes of complaints on a game that is super popular? We asked the gamers themselves...

Read on for the transcript, or watch the video below. 

Read below for a transcript, or watch the video above. 

Spotlight

Spotlight: What Pokemon GO Can Teach Us About Crowdsourced Support

By Bryan Brennan
Aug 9, 2016 9:58:54 AM
Read More

This week we sat down with Mat Munro, Conversocial's VP of Product, to discuss how companies can extend the reach of their forums and communities by enabling their most dedicated customers to resolve their peers’ issues on social. 

Read below for a transcript, or watch the video above. 

Spotlight

Spotlight: Resolution Revolution—Peer to Peer Resolution on Social

By Mike Schneider
Jun 8, 2016 9:19:39 AM
Read More

Today is officially Black Friday, the busiest shopping day of the year. Giving is a key part of the holiday season and an interesting new class of folks who give their expertise has arisen in the social sphere. Just recently, Google quietly introduced an innovative program called Help On Social, which leverages the knowledge of its Top Contributor program to provide support for Google consumers.

Essentially these Top Contributors are providing the first peer-to-peer support model on Twitter. Using #gHelp to identify questions related to Google products, consumers can now Tweet and their questions will be directed to the appropriate expert versed in Gmail, Chrome, Nexus, YouTube, etc. to provide an answer.

Post

Tis the Season for Help On Social

By Kristin Shevis
Nov 27, 2015 9:00:00 AM
Read More

Businesses are constantly developing more innovative and meaningful ways to connect with their customers. Establishing these lasting connections is now increasingly essential and difficult, as companies work to rebuild intimacy and loyalty in a time where consumers are more digital, more distant and more discerning.

While customers trust brands less, they’re trusting their peers more. Forums and message boards have established a public meeting place where customers can expect to find honest and objective information about a company’s products and services. With the adoption of social, this expectation made its way out of the forums and onto Twitter.

Post

The Industrial Resolution: Introducing Conversocial CROWDS™

By Joshua March
Feb 18, 2015 5:00:00 AM
Read More

More in

Join The Conversation!