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While consumer adoption of social media and mobile messaging apps have unequivocally increased over the last few years, companies have yet to catch up to their customers. Many companies understand the importance of engaging in these social, mobile channels, but find it difficult to quantify and demonstrate its benefits in monetary terms.

We want to make it easier for companies to demonstrate the return on investment (ROI) of their social customer service efforts. If you’ve ever found yourself spending hours searching for statistics on the value of social customer care, look no further.

Download the ROI Study

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The Total Economic Impact of Conversocial for Social Customer Service

By Jaclyn Fu
Jan 25, 2017 7:30:00 AM
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Maintaining Culture, At Scale

August marked Conversocial’s sixth year anniversary. Over the last six years we’ve opened four global offices, hired over one hundred dedicated #SocialFirst employees, and grown our customer base to over 250 companies. I’ve always been really proud of the culture that we’ve created—we have an amazing team of extremely talented, hard-working people who are passionate about our vision, customers, and each other. It’s something that our customers and partners often bring up when they spend time with us. As we continue our growth trajectory, it’s important that we’re conscious about the culture we’re creating, and how to maintain our core values.

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How We Created Our Five Values

By Joshua March
Oct 12, 2016 2:26:10 PM
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I'm excited to announce that Kristin Shevis, formerly of Hearsay Social, has joined the Conversocial team as VP North America.

After a background in enterprise software, Kristin helped build the enterprise sales team at Google, initially launching EMEA enterprise sales and rose to become Director Northeast Enterprise. Most recently, she served as Hearsay Social's VP of Sales and Social Business, joining as a founding member of the executive team and (over the past 3 years), has focused on scaling the business to be the leading social business platform for the financial services industry.

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Please Welcome Our New VP North America

By Joshua March
Jul 21, 2014 9:05:00 AM
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I'm thrilled to announce that Conversocial has received an additional $5m of Series A2 funding, bringing the total A2 round to $9.4m.

The funding, which brings the total funding of the New York-based company to $11.9m, was led by existing investor Octopus Investments, joined by new investor Matt Arnold. DFJ Esprit, an existing investor, also participated. The new funding will be used for further expansion across North America as well as increasing development capabilities in data science and system integration. 

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Announcing a New Round of Funding for an Even Better Conversocial

By Joshua March
Jul 16, 2014 8:00:00 AM
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I'm thrilled to officially announce the latest addition to our leadership team, Julian Johns, who as VP EMEA will continue to drive our expansion in the UK and Europe.

Julian joins us from LogMeIn, a leading provider of SaaS-based solutions for the contact center headquartered in Boston, where he was the Enterprise Sales Director EMEA.

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Please Welcome Our VP EMEA, Julian Johns

By Joshua March
Jul 11, 2014 8:57:00 AM
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I'm happy to announce that Conversocial has won a Rising Star Award from CRM Magazine. The award celebrates companies that "add significant value to the customer experience. And, because of this, they have the potential to soar." 

Winners for CRM Magazine's awards were determined through three months of extensive analysis involving disucssions with industry analysts, analysis of financial and corporate information, product and functionality assessments, and customer satisfaction scores.

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Conversocial Wins CRM Magazine Rising Star Award

By Mike Schneider
Mar 3, 2014 1:35:00 PM
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Season’s Greetings everyone! 2013 was the year that social customer service finally took centre stage, being recognised as a fundamental part of the customer journey that is here to stay; something Conversocial has been advocating for the last few years.

As the year draws to a close, we look back at some of our greatest successes of 2013.

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A Snap Shot of Conversocial’s 2013: What a Year!

By Rachel Tran
Dec 24, 2013 8:25:00 AM
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Last week, amongst the madness of Thanksgiving, members of the US Conversocial team dedicated an afternoon to help out at their local food bank.

The day consisted of battling hectic pre-holiday transportation to Harlem where the name of the game was to help repack donated food and household goods.

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Conversocial in the Community - Food Bank for New York City

By Rachel Tran
Dec 3, 2013 12:47:00 PM
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Europe’s premier tech gala, The Europas, are set to honour the best startups in Europe with their awards ceremony next week, and we are amongst them! 

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We’ve Been Shortlisted for 3 Awards from The Europas 2013!

By Rachel Tran
Jan 18, 2013 1:27:00 PM
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