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Whenever it seems that customer expectations can’t rise any higher, they do. Our 'State of Digital Care' report found that 81 percent of consumers have higher digital customer service expectations in 2018 than they did the previous year.

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How AI, VR, and IoT are Redefining the Hospitality Industry

By Seleah Gardiner
Jun 12, 2018 9:54:07 AM
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Are companies better off serving their customers with self-service and automation or on the path to becoming cold-blooded automatons. Where is the balance?

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The Automation Dilemma: Scaling Innovation or Building Walls of Discontent?

By Tamar Frumkin
Feb 1, 2017 3:45:29 PM
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