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The Social Engagement Hub: Re-Imagining The Contact Center

By Rachel Tran on Jan 29, 2013 5:57:00 PM

Join us in New York for Social Media Week as we discuss Re-Imagining The Contact Center As A Critical Marketing Tool

We are hosting a session during New York’s Social Media Week to discuss the social engagement hub and how the contact center needs to evolve. Get involved in the conversation with us and our great team of guest speakers for this insightful discussion.

Consumer demands for a new kind of relationship with the companies they buy from has changed how we manage customer relationships: forever. Our very own Joshua March will be joining Ogilvy’s Evan Shumeyko, GoDaddy’s Alon Waisman, Nokia's Sean Valderas and Edelman Digital’s Michael Brito on the panel to discuss how and why marketing departments and contacts centers need to evolve and restructure to deliver the best experience over social channels. 

If you are a social media manager, marketer or customer service director, join us at fantastic JWT New York HQ, on Tuesday 19th February at 2.30pm to discuss:

  • How to build a Social Engagement Hub to bring stakeholders together
  • Why C-Level management should get behind Social Customer Service
  • How pro-active social customer service can revolutionize the contact center of the future
  • Success stories of companies offering unified and coherent customer engagement through social media.

The event is free to attend for all. Head over here to find out more and register today.  Be sure to join the discussion live on Twitter by using #smwCustServ!

If you can’t make it on the day, the whole session will be livestreamed. Register your interests and we will send you a link to the recording via email.

Topics: Customer Service

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