Last week in the Conversocial office, we decided to enjoy an indoor picnic of sorts, courtesy of The Co-operative Food.
As we all sat down to enjoy our meal, George – one of the members of our charming sales team – noticed that his scotch egg was looking a bit hairy. Visibly upset, George immediately went onto Twitter to notify The Co-operative that they had sold us moldy food.
In less than thirty minutes, Alex from @CooperativeFood had responded to George, letting him know that he was going to resolve the matter. As per George’s request, the entire exchange and resolution was done over Twitter. George tweeted all of the information needed by @CooperativeFood to identify the store location and the items purchased. After all the details were in place, the company got our address in order to post a letter and some vouchers to make up for the egg.
Not only wasThe Co-Operative speedy with their response, they showed a genuine interest in fulfilling George’s requests. A poor experience could have put our office off wanting to enjoy lunches from there again, but because of George’s positive social customer service experience, they’ve kept us as loyal customers. Alex was friendly, helpful, and he solved everything quickly and easily. But most important of all – he kept everything social.
We’re all very impressed with The Co-operative Food’s social customer service team. They definitely get the Conversocial stamp of approval!
Have you had a positive social customer service experience lately? We'd love to hear about it in the comments below.
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