Over the past year, customer service has evolved before our eyes, but many questions still remain surrounding the value it drives. In this month's webinar, we will be providing answers to the biggest questions facing social customer service.
On June 26th, join us as Conversocial CEO Joshua March presents the latest Definitive Guide to Social Customer Service alongside guide contributors Michael Brito, VP Social Business Strategy at Edelman Digital and Rebecca Doyle, Social Media Manager at ODEON Cinemas. Our speakers will expand on the best practice advice shared in this second edition of our guide.
If your organisation is questioning "Why Social Customer Service?", join us on the 26th to discuss:
- How to build the perfect Social Customer Service team.
- How to develop process and procedure for every eventuality on social.
- How to create metrics and measurements that ensure your team is delivering real business value.