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The Business Case for Social Customer Service [Webinar]

By Rachel Tran on Jun 12, 2013 11:56:00 AM

Over the past year, customer service has evolved before our eyes, but many questions still remain surrounding the value it drives. In this month's webinar, we will be providing answers to the biggest questions facing social customer service. 

On June 26th, join us as Conversocial CEO Joshua March presents the latest Definitive Guide to Social Customer Service alongside guide contributors Michael Brito, VP Social Business Strategy at Edelman Digital and Rebecca Doyle, Social Media Manager at ODEON CinemasOur speakers will expand on the best practice advice shared in this second edition of our guide.

If your organisation is questioning "Why Social Customer Service?", join us on the 26th to discuss:

  • How to build the perfect Social Customer Service team.
  • How to develop process and procedure for every eventuality on social.
  • How to create metrics and measurements that ensure your team is delivering real business value.

Sign up today and join us on Wednesday 26th June (12pm EST / 5pm GMT)- mark the date in your diaries! 

Click Here to Watch the Recording

Topics: Conversocial, Customer Service, Industry News, Customer Experience

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