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Social Media Week London: Delivering Effective Social Customer Service #smwldn

By Rachel Tran on Sep 18, 2013 12:46:00 PM

We are sponsoring Social Media Week’s ‘Delivering Effective Social Customer Service’ event on September 25th and we would love for you to join us.

Social media is now the preferred route for more and more consumers to speak with the companies they buy from - and major brands are finally taking note.

Recent research from SocialBakers found that response rates to questions on social media have doubled between 2012 and 2013. A clear standard has been set for brands to follow their customers onto platforms like Facebook and Twitter, but how well are they doing it?

Martin Hill-Wilson - having recently released his new book ‘Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation’ will be kicking off the afternoon’s discussion. And first-hand success stories will be shared by Boden Clothing’s Leo Tennant and Greater Anglia’s Paul Bentley. Paul will share how Social Customer Service drives real time change for their passengers, and how they effectively use Conversocial to aid this.

Discussion and Q&A will allow speakers and audience alike to explore how businesses can Deliver Effective Social Customer Service. Hosted by Luke Brynley-Jones of Our Social Times and featuring a panel of experts; including Conversocial COO, Matt Brazil, this is a session you really shouldn’t miss. And as ever, networking drinks will offer a great opportunity to speak with peers one on one about their experiences.

With limited spaces left for the event, be sure to register today. Join in and follow the discussion online with #smwldn.

Topics: Customer Service

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