We’ve all been there. Angry and fed-up, looking to speak to a customer service representative, only to be told by a voice recording–after waiting for several minutes–to select from more options. Which usually results in being put on hold once again, or redirected to email.
Whether you have called, emailed, ranted or raged–you’re not the only one. All you needed was a friendly voice from somebody who ‘cared’ and ‘understood’ your problem, that could of offered you a resolution in a matter of moments, afterall, surely as valued customers that’s the type of service you expect?Humanizing your customer service experience is an important piece of the customer journey, but only if it is supported with a best-in-class strategy. Join our webinar to discuss whether the world is going bot crazy. Is it synthetic (automated), sympathetic (human), or a bit of both?
Hear from Dan Fricker, Eran Shumeyko and Paul Johns on maintaining a human experience on social and the implications of bots on the future of customer service. Click here to join our webinar on May 4th 12 pm EST/ 5 pm GMT.