I'm excited to announce that Kristin Shevis, formerly of Hearsay Social, has joined the Conversocial team as VP North America.
After a background in enterprise software, Kristin helped build the enterprise sales team at Google, initially launching EMEA enterprise sales and rose to become Director Northeast Enterprise. Most recently, she served as Hearsay Social's VP of Sales and Social Business, joining as a founding member of the executive team and (over the past 3 years), has focused on scaling the business to be the leading social business platform for the financial services industry.
Social media is rapidly becoming a primary customer service channel for major brands—making up 10% of all inbound service volume for many of our customers, like Hertz and JackThreads. As this trend continues, companies are realizing that social media needs to be fully integrated into the contact center.
Kristin's tremendous experience, expertise and passion for leading the adoption of emerging enterprise technologies will be a valuable asset for Conversocial as our market continues to evolve rapidly. I'm looking forward to working closely with her as we continue our expansion across North America.