Conversocial’s webinar and workshop series will explore best practice in personalising social customer care across a wide breadth of industries. Some of the discussion will focus around top tips to achieve a personable social customer care presence, including:
Find a tone of voice that works for your brand, but allow social customer service agents to take their own spin on this - this empowers the agents to be personable with the customer, yet remain within brand guidelines.
Build and maintain a close relationship between Customer Service, Marketing and PR teams - working together as one team creates a consistent brand presence on social media.
For more of these tips and a deeper discussion, join our London workshop guest list for an opportunity to attend our ‘Personalising Your Brand’ workshop.