Here at Conversocial, we know that providing great social customer service software is only one part of helping you take customer engagement to the next level. That’s why we (George & Hannah) have set up the Conversocial Account Management team.
We're dedicated to ensuring our customers benefit from all of Conversocial’s fantastic features so that they can deliver the best social customer service. We’re the first point of contact for any questions our customers might have, and we strive to provide them with ready information on how to make use of every Conversocial update, with best practice examples.
We want our customers to feel confident that they’re using Conversocial as best they possibly can. To this end, we’d love to invite you—whether you’re an existing customer, or curious about our offering — to our new webinar series, "What is Conversocial?"
We’ll discuss how to delight your customers and gain actionable business insight using Conversocial’s industry-leading features. The What is Conversocial?" series will show how we can help equip your team to provide awesome customer engagement and be recognized for it. In short, we aim to practice what we preach!
Our first episode will be on Monday 22nd April at 9am PST/12pm EST & 5pm GMT, giving a 30 minute overview of 'How Should Your Organize Your Social Engagement Team?'
We will look at the best way to structure your team to get the most from your agents, and explain how this can be supported by Conversocial using features such as our permissions system and approval workflow.
Sign up to the webinar here, shoot over any questions beforehand via your favorite social network - if you are using Twitter be sure to use #whatsconversocial! We look forward to seeing you on Monday!