Season’s Greetings and Happy New Year from Conversocial!
2012 has been the year Social Customer Service took center stage, making it a massive year for us at Conversocial. It’s been great fun, and here’s a run-down of what the last year meant for our team.
This year has seen the Conversocial team expand rapidly, in fact tripling to over 30. The company had its own Coming to America, opening our brand new New York office. But we’ve not lost touch with our roots as we’ve grown. Our hands-on Co-founder and CEO, Josh is dedicated to making Conversocial a great place to work, with committed staff, awesome products, and happy customers. Here Josh shares in his own words how we keep Conversocial focused and dynamic.
Social Customer Service Meetup:
The Social Customer Service discussion is thriving; this year we’ve chewed the fat with leaders in this space at events across the world, but the most notable for us this year was hosting our very own Social Customer Service meetup in New York City. We brought together over 40 social media managers, marketing professionals, customer service team leaders and social media experts – including Andrey Griorgiev, social media specialist at Hertz, and STELLAService co-founder John Ernsberger – to discuss and share their expertise in the field. For those who couldn’t join us, you can watch a re-cap of the event here:
We love Social Customer Service, but it’s not all we care about. Earlier this year, on one freezing night of November, a few members of our team took part in a Charity Sleepout to raise money and awareness for CentrePoint, an amazing charity for young homeless people. Dressed in “onesies”, our team joined over 850 people to have the best night’s sleep and raised £1,216 for the charity and £164 in Gift Aid. Thanks to all who sponsored our team and a huge well done to Colin, Nick, James and Moira for taking part!
Silicon Christmas Party:
It has been a busy and successful year for Conversocial, and what better way to celebrate than with end of year parties! We came together with Neverbland, Watu and Thread to host the exciting Silicon Christmas Party and put on a great night of festivity for London’s Silicon Roundabout. We also had our very own Conversocial Christmas Dinner last week and will be enjoying a festive movie night tonight!
We are super psyched for 2013 and are eager to see what it holds for us! We look forward to working with you all, and just want to say thank-you to all our customers for joining us for the ride in 2012. Happy Holidays and have a great New Year.