We are happy to announce that we are officially sponsoring the Best Social Media in Customer Service category at the European Call Centre and Customer Service Awards.
Conversocial COO, Matt Brazil, was among the panel to judge the finalists for the awards’ newest category for 2013, ‘Best Social Media in Customer Service’.
From the hundreds who entered the category, the best have been whittled down to EE, O2, Sussex Police and UCAS - these organisations showcase outstanding social customer service and innovative, creative use of social media channels. We’re thrilled to not only honour these early ambassadors for social media in the call centre, but that social channels are being recognised as a serious player in the call centre and customer service world.
The European Call Centre and Customer Awards, hosted at the London Hilton in Park Lane, will take place on the first night of the Call Centre and Customer Management Expo – an annual 2 day event bringing together over 500 exhibitors and thousands of customer service professionals. If you’d like to join us and find out who wins first, be sure to book your table now for a night with the most influential leaders in the industries to celebrate excellence within the contact centre and customer service industry.