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Announcing a New Round of Funding for an Even Better Conversocial

Joshua March
By Joshua March on Jul 16, 2014 8:00:00 AM

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I'm thrilled to announce that Conversocial has received an additional $5m of Series A2 funding, bringing the total A2 round to $9.4m.

The funding, which brings the total funding of the New York-based company to $11.9m, was led by existing investor Octopus Investments, joined by new investor Matt Arnold. DFJ Esprit, an existing investor, also participated. The new funding will be used for further expansion across North America as well as increasing development capabilities in data science and system integration. 

2014 has already been a busy year for us, with release of the innovative Conversations workflow, recognition from Twitter as a certified product, Instagram integration and the hiring of Julian Johns, previously of LogMeIn, as VP EMEA.

While the past year has seen tremendous growth for Conversocial, the months and years ahead show even greater opportunity. Recent Forrester research commissioned by the company found that over half (67%) of companies believe that social customer service is growing in importance and is the most pressing short-term priority for contact centers in the US and UK. The research also found significantly higher levels of performance for dedicated social customer care platforms.

As communication continues to shift rapidly into social and mobile platforms, companies are quickly realizing that to deliver the best customer experience, social media has to be deeply integrated into the contact center. This is only possible with a fast moving, dedicated social customer service platform like Conversocial.

Topics: Customer Service

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