Getting more in-depth reporting from your CSV exports is something many of you have been asking for.
We’ve recently rolled out the first stage in this process; now you can export your fans’ comments and posts with sentiment and page replies – along with who made them and the time of response.
This is particularly important for those who want to audit CRM activity more effectively. How else can you understand, never mind improve, your speed of response to customer complaints and queries? Applying the same management processes to social media as exist for traditional customer service channels is possible with the right help.
We’ll be announcing more improvements to reporting from Conversocial soon!
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