Why You Should Be Using Social Customer Service In Your Marketing Strategy
Our very own Joshua March is joined by Jeremiah Owyang, Industry Analyst of the Altimeter Group, and Hertz Social Media and Mobile Marketing Manager, Andrey Grigoryev to discuss why you should be using social customer service in your marketing strategy.
Register to attend on Thursday 7th February 2013 at 1pm EST/6pm GMT to pick the brains of these experts in Social Customer Service.
Join Jeremiah, Andrey and Josh, and learn:
- Where your company fits on the maturity scale for Social Customer Care
- The business benefits of great service on social media
- How you can take social media to the contact center
- How Marketing and Customer Service can work in harmony
Each of our guest speakers will be sharing their expertise in the field, talking about why companies need to be pro-active in addressing customer service over social channels, and examples of how reaching out over social has improved customer relationships.
There will be plenty of time for questions to be asked, and of course, what’s a webinar without a live Twitter conversation? Share your thoughts, questions and views about our “Your Customers Own Your Brand” webinar using the hash tag#weownyourbrand.
We’re excited to kick off the conversation, and hope you’ll join us. You can register here, for free.