We are happy to announce that Hyatt, a Conversocial client and Customer Advisory Board member, has won a Skiftie. Hyatt won the “Best Social Media Customer Service” award, gaining recognition for its much acclaimed social customer service strategy.
One of the key reasons for this recognition is its average "16-minute response time, while exponentially increasing volume of replied-to inquiries through hyper-social listening and friendly segues. Hyatt also celebrates, monitors and rallies its team with weekly video montages of 'guest tweets' internally."
Hyatt truly represents a company that is embracing #SocialFirst at scale.