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#HashItOut – Service with Style: How JackThreads Bolsters its Brand by Delighting its Customers

By Rachel Tran on Apr 24, 2013, 11:23:00 AM

Our new Webinar Series starts next week and we want you to join us as we Hash It Out with JackThreads! 

As part of our new web series, we will be having conversations about customer engagement with leading companies who have grasped and empowered social customer service within their business. The first speaker of the series will be David Tull, JackThreads' Customer Quality Assurance Supervisor.

JackThreads is one of the fastest growing e-tailers in New York. The Thrillist-owned company is a members-only shopping community for men, selling the latest fashion brands for up to 80% less than retail prices. The digital fashion company are renowned for their use of social media to keep their customers connected with their friends - and the team behind JackThreads. With such a huge customer and fan base on their Twitter and Facebook accounts, collectively over 400,000, how does JackThreads manage social media to ensure all their customers are happy?

Join us on April 30th as we discuss JackThreads social customer service strategy, and discover how one of the biggest men’s fashion e-tailer bolster its brand on social media. Joshua March and David Tull will also be talking about:

  • How e-commerce companies large and small can best use conversations customers are having about them
  • Why C-Level management should get behind Social Customer Service
  • Success stories of retail companies offering unified and coherent customer engagement through social media.

Register today and join the discussion live at 2pm EST / 11am PDT / 7pm GMT.

If you are in New York this evening (04/24), be sure to also join us with David Tull as we speak about the Social Engagement Hub and Redefining Online Engagement. This will be a great opportunity for you to connect with industry leaders and experts in the field of social customer service. More details can be found here.

Got any suggestion for what you’d like to hear from us? Send them over to Rachel@conversocial.com or @Conversocial. We’re always looking for new ideas!

Topics: Customer Service

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