Wishing Everyone a Happy New Year from Conversocial’s London and New York Offices!
We said farewell to the end of 2012 with a smile; impressed by the fantastic rate at which social customer service accelerated last year.
Our research showed a massive increase in the amount of customers reaching out to brands on social channels, and the frequency with which those brands spoke back. And we predict that this is only going to get bigger in 2013.
Today, there have already been reports of brands such as Nike leading the way by taking social media in-house and regaining control of their direct customer relationships from external digital agencies. Social media engagement dominates New Year predictions, taking center stage for the future of customer service.
The year has just begun, but it is already set to be a busy one for us. We’re kickstarting 2013 with shiny new features, following our latest upgrade: Enterprise V2- bringing you self-learning prioritization, social alerts, message approval workflow and business hours reporting. Over the coming months, expect to see more new developments from our team as they continue to build you the most advancedEnterprise Social Customer Service solution money can buy.
As we welcome in the New Year, we thought it would be a good time to show everyone how much we appreciate our customers, with some pictures that made us smile. We designed limited edition holiday season t-shirts to send to them, along with pens, totes and personalized greeting cards. Here is a selection of the very best pictures our customers tweeted us. Thanks for the love Conversocializers!
Here’s to 2013, we hope it is everything you expect it to be and more.
Be sure to download our report, Evolving Customer Service: A Report on Social Customer Service in 2012 and Forecasts for 2013, for more on how social customer service has grown over the last year.