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Good Job SquareTrade! Award-winning social customer service

By Anna Drennan on Apr 12, 2013 10:53:00 AM

Congratulations to an impressive Conversocial customer, SquareTrade, for recognition as the best example of social media for customer service.

Every year, millions of people visit the Shorty Awards site to support their favorite social media content creators by tweeting nominations. All those tweets culminate in a highly anticipated awards ceremony that celebrates the winners as chosen by categories. The Shorty Awards also honors the industry's best agencies, brands, and social media professionals. Competing in the customer service category against OnStar(R), Chobani(TM), BlackBerry(R) & Globe Telecom, SquareTrade was singled out for its innovation and execution of original campaigns in 2012. The winners, which included Michelle Obama, Jimmy Kimmel, Nike, Inc. and PepsiCo, Inc., were announced at a ceremony on April 8th at The TimesCenter in New York City.

SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service, and has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service.

On winning this award, Ty Shay, CMO at SquareTrade says, "Social media is an increasingly critical channel for us to listen to and communicate with our customers, who regularly give us inspiring ideas and entertaining content that we share with the world. We're honored to have our Social team recognized by the Shorty Awards and will continue to prioritize innovative campaigns that are relevant, fun and interesting for our fans and followers."

Check out how the SquareTrade team earned the award on Twitter and Facebook

If you know of a company that deserves to be acknowledged for customer service over social, like SquareTrade, then we'd love to hear your examples in the comments below, so we can review their great service too!

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