<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=822753331186041&amp;ev=PageView&amp;noscript=1">
  • Twitter Profile for Conversocial Social Customer Care Solutions for Business
  • LinkedIn Profile for Conversocial Social Customer Care Solutions for Business

Trending at Conversocial

Social Customer Service Webinar ft BBVA Compass, Comcast and Amica Insurance

Harry Rollason
By Harry Rollason on Mar 11, 2015 11:16:00 AM

Social media has overturned the traditional business-customer relationship and as customers gain more power, their expectations for good service will keep on rising. It is unsurprising therefore that 65% of CMOs are looking to get rid of broad target audiences and deal with customers’ as individuals.

blog_img_measure

With this in mind, we have teamed up with Useful Social Media to present a 45 minute best practice webinar alongside BBVA Compass, Comcast and Amica Insurnace.

When:

  • Tuesday March 17th, 12pm Eastern / 4pm GMT

Presenters:

  • Jennifer Dominiquini, Chief Marketing Officer at BBVA Compass
  • Jared Schultheis, Executive Director, Digital Media Outreach & Customer Relations at Comcast
  • Joshua March, CEO & Founder at Conversocial
  • Lisa Melton, Assistant Vice-President, Marketing at Amica Insurance

The webinar will provide insight on how to:

  • Personalization at scale: From reach to resolution, ensure that you are meeting your customers where they are, on the only channel they own.
  • Creating a seamless social experience: Evolve your organizational structures to avoid internal tension and get everyone aligned.
  • Achieving a 360 degree customer understanding: Surface actionable insights and generate a cross platform identity for informed and unique customer interaction.

If you are unable to attend, but still interested in hearing the discussion, register and a recording will be sent out following the broadcast. There will be plenty of time for discussion, too – share your thoughts, questions and views about our webinar with #CSMNY.

Register for the Webinar 

 

More in

Join The Conversation!