We are honoured to be named as one of Gartner’s top 5 cool vendors in their 2013 CRM Customer Service and Social Report.
The Leading analyst firm’s latest report lists five vendors who, in their opinion, provide innovative approaches and technology to help improve customer experience – through both traditional and social channels.
We're really happy to be recognized in Gartner’s latest research alongside such great names. When we launched in 2010, social customer service was unknown as a concept. Since then we’ve worked hard not only to promote the industry but also to prove the unique value in engagement, revenue protection and customer impact terms that comes from delivering customer service natively in social. We believe this acknowledgment recognizes not only the growing importance of social customer service, but also our success at working with hundreds of major brands as they continue the gradual enterprise-wide shift to social.
We’ve never been more proud to be cool!