Customers are increasingly reaching out to brands over social media to resolve service inquiries. To offer the highest level of service, leading brands are bringing social into their contact centers and enabling live agents to respond directly over social channels.
Training customer service for social media presents a number of unique challenges, while the public nature of social leaves little room for error. Leveraging the experience of 150+ successful social customer service integrations, Conversocial presents this free instructional webinar for brands preparing to train their customer service agents and managers for social media.
With social integration into your customer service teams becoming evermore business critical, we’ve chosen to host next week’s webinar to help prepare you for this change.
We will be present a blue print to create a succesful social media customer service team.
Join the webinar next Wednesday, December 11th, at 1pm EST to learn:
–Why training matters
–Challenges of training for social
–The three key areas of training
–Effective training methods
–Tips for successful deployment
If you are unable to attend, but still interested in hearing the discussion, register your details and a recording will be sent out following the webinar, along with a copy of the slides.
There will be plenty of time for a discussion to – share your thoughts, questions and views about our webinar with #CSTraining.
Andrey Grigoryev, Director of Social Strategy at Conversocial.
Andrey oversees strategy, product implementation and customer service team training at Conversocial, the leading social media customer service solution. He helps leading brands successfully deliver customer care across their social channels using the Conversocial platform. Before joining Conversocial, Andrey was the global social media lead at Hertz, where he led the integration of social media into the contact center, and developed strategies for leveraging social media to improve the customer experience