Social customer service moves at such a fast pace, keeping up with best practices and industry trends can be difficult. To help customer service professionals stay on top of increasing social volumes and the latest innovation, we’ll be sharing quick, informative tips and tricks on hot topics in our newest short form series: Engagement Experts.
Engagement Experts is a new webinar from Conversocial where industry experts share helpful insight and best practices on the topics you want to know, in just 15 minutes.
Our first Engagement Experts episode was on March 2, 2017, 12pm ET / 5pm GMT.
- See a side by side comparison of resolution with a social marketing platform that uses multiple streams vs. a customer service platform with a unified inbox
- Know how to evaluate which type of workflow and platform will suit your needs best